BillabookReviews of billabook.com

DO NOT....AND I REPEAT TO DO NOT BOOK WITH BILLABOOK On April 11, 2026, I booked a hotel room for April 18th to April 19th, 2026, in Baltimore, Maryland. My sister and I arrived at the hotel to check in but we were informed that the room had been canceled. However, we were not notified of this cancellation via email. I attempted to contact the hotel using the provided contact number online, but only received a robotic voicemail. No one contacted me to apologize for the inconvenience. I've sent an email concerning my refund and no one reached out. I strongly advise against using this contact number, as it is likely a scam. I believe that this business is fraudulent and that I am entitled to a full refund. I will not recommend “BILLABOOKS.com” to anyone due to the deceptive practices employed by the company. Priceline is the way to and much more trustworthy!!!!!

I made a hotel reservation in Marbella on April 17. The money was charged immediately, BUT there has been no confirmation email with a reservation number or any other feedback. There is no information available to track the booking. Check-in is planned for April 18. We are traveling as a family with a child, and right now we are essentially in a situation where we may end up without a hotel despite having paid for it. There is no support phone number, only an email. Avoid! Trust only official websites.

Billabook (aka Bilabook) scammed me. They did not make the reservation I paid them to make. The hotel had no reservation from them for me, and never heard of them. Billabook used it's "no refunds or cancellation" policy to justify not refunding my money. However, US law says that if a vendor does not deliver the product or service they received payment for, their "no refund policy" does not apply, the contract was breached and the money must be refunded. Yes I used Mastercard. No, Mastercard did not refund my money.

I just made a booking in Boston. Charged my card. No email confirmation nor any info on their website. My bank has filed a police complaint. If they don’t refund the money, action will be taken. Please don’t use this scam site

Mannel De Billabook à tout fais pour que mon séjour se passe à merveille !! Je recommande billabook.

Booked a specific hotel because the booking stated free cancellations until April 29 on several pages during the booking process. Kept screenshots of every page. As soon as I'd paid, it said that cancellations after April 14th were $30 and not possible after April 29th. Emailed to complain immediately (evening April 10th) as no phone number available anywhere. Received response April 11th with the confirmation of my booking again, no follow up. Replied with demand to have originally stated cancellation date honoured, have not heard since (April 13th); cancelled reservation and flagged to my credit card company. Wish I'd read the reviews here first!

I just recently booked the airport holiday inn Santiago , and became suspicious when I did not receive an email confirmation , I asked many times and the system said it sent one and nothing , I called the hotel and they have no record of my booking … now my reservation is for next week and it could be that everything is fine but there is zero communication from this company I am willing to change my opinion of this company if my first impression is wrong. The reference number from them is 1904426 Perhaps I’ve been impatient and have gotten worried with all these bad reviews In any case the website states I have 72 hours to receive a booking code from holiday inn I will wait out that period and contact holiday inn once again and if they still don’t have a record of anything I will Talk to my bank I understand a small company may not be able to invest in phone reps, but if that is the case they can not ignore emails Also the link to the phone contact does not work

They advertised a room that doesn't exist. The confirmation came through and they charged us $100 extra for a room they were advertising as full sea view. We paid $100 extra for a full sea view only for the confirmation to show a regular view that was on the website for $100 less. I have been waiting two weeks for a response from them and so far no one has gotten back to me. I would avoid using them your much better off with any other booking site that isn't trying to scam you for a fake room.