BillabookReviews of billabook.com

I booked an international stay for two nights at a high end resort in Tahiti. My reservation was there and our stay was wonderful. It was the best rate compared to all other sites. Will use Billabook again

I booked a hotel in Vancouver through Billabook at a relatively affordable rate. However, my travel plans changed and I had to shorten my stay. I promptly notified both the hotel and Billabook. After checking out, I requested a refund by email and through their online form, but I have received no response whatsoever. It’s extremely frustrating and disappointing to be ignored like this. I hope Billabook will address this issue and honor the refund they owe me.

I have been having problems with this agency for over a month. I had booked a hotel room in Mexico at short notice and received confirmation from Billabook. This confirmation came in writing by email and I was assured that the room was now booked. After I arrived at the hotel, the receptionist told me that there was no booking either on the booking number given by Billabook or in my name. I also received a written confirmation from the hotel to record everything. I had to make a new booking on site and pay for it in full. I reported the receipt to Billabook, but I have been held up for over a month at . They have not responded to my emails and I have lost a lot of euros which Billabook will not refund!!! Edit (03/25): We already send the Receipt, but after the mail billabook didnt answer anymore. Send me a mailadress, where i get an answer and i will send it again...

I used billabook for the first time this year and it was a very pleasant experience.

***Confirmation numbers are not recognized by the actual hotels. No phone number is available for customer service*** Booked a hotel through Billabook, called the hotel 4 days after booking (to ensure no processing delays) and hotel has no record of the reservation. I forwarded my Billabook receipt with confirmation numbers and travel details to the hotel (to ensure no issue with spelling errors) and the hotel still has no record of the reservation. Billabook does not have a customer service phone number, only an email address that responds via a Help Center powered by Freshworks (an AI-powered customer service). They will not resolve the issue. Billabook immediately processes payment, fails to communicate, and you will have no accommodations. Interesting update: I have not received any communication from Billabook regarding my booking. But within 6 hours of posting this review, Trustpilot notified me that- “billabook.com has flagged your review for containing defamatory content” Perhaps if this company focused on addressing and resolving booking issues, they wouldn’t need dedicated staff tasked with removing negative reviews. Of note, I learned it is a common scheme where a certain percentage of transactions are valid in order to build a platform's reputation to bring in more business. The remainder of transactions are invalid, which is how the platform makes a profit.

Espectaculares precios... Por esta plataforma pagué el 40% de su valor total ... Increíble pero cierto. Hermosa estadía... Genial es no la conocía! 🙏🏼🥇🔆

I had a terrible experience with Billabook. I booked a stay in Cancun from February 22 to February 26, but I was scammed! I was forced to pay for my stay twice because the hotel did not recognize my reservation, and Billabook has done nothing to resolve the issue. I have contacted them multiple times, but they keep saying they are “investigating” while the hotel claims they were never even contacted. It has been days, and I still have not received my refund. Instead of solving my problem, they seem more concerned with removing my negative reviews. This is unacceptable! A trustworthy company should take responsibility for its mistakes and help its customers. I do NOT recommend Billabook at all. Stay away!

I had to book a room at Harrah's in Atlantic City. I nervously took chance with Billabook. They were a 3rd party and I had never booked through them. Rates were great! However, any changes needed to be done at check-in. You cant speak to a rep, but you can email and they are quick to respond. I will definitely try Billabook again!