BillabookReviews of billabook.com

Response from BillabookFeb 27, 2025

Dear Claire, We appreciate your feedback and want to clarify the situation. The hotel you booked does not offer a bed-and-breakfast rate, but our supplier mistakenly listed it as including breakfast. As soon as we identified this discrepancy, we informed you and provided two options: a full refund with no cancellation fees or a partial refund of $160 (which you accepted), equivalent to approximately 20% of your booking value. While the error originated from our supplier, we took proactive steps to offer a fair resolution. We regret if that options did not meet your expectations, but transparency and customer service remain our priorities. If you have any further concerns, please don't hesitate to reach out to our team.

Response from BillabookFeb 27, 2025

Dear Mohamed. Thank you for your feedback. Resort fees, if applicable, are always paid directly to the hotel, regardless of where you book. These fees are displayed during the booking process, but we’ll reach out to understand your experience further.

Response from BillabookFeb 24, 2025

Hello James, Thank you for your feedback, and we apologize for any inconvenience you may have experienced. Our team informed that our rates include taxes and fees, except for resort fees (if applicable). We later clarified that there is no resort fee for this particular destination, and the only fee you would need to pay directly to the hotel upon arrival is the city tax. Unfortunately, in some cases, the city tax is not included in the price calculation provided by our supplier and must be paid to the hotel directly, regardless of where you book. We will investigate whether the city tax was shown at the time of booking and ensure we improve our communication moving forward. To ensure your satisfaction, we will refund the city tax amount for this booking and take measures to prevent similar issues going forward. We appreciate your understanding and are committed to providing excellent customer service.

Response from BillabookMar 11, 2025

Dear Vitaliy. Thank you for your feedback. We continuously strive to improve our service and appreciate the opportunity to address your concerns. Upon reviewing our communication records, we found that your inquiries were related to adding extras such as a shuttle service and checking the breakfast rate upon arrival. In these cases, our team directed you to the hotel for further information. If there were any unresolved concerns, please feel free to reach out, and we would be happy to assist.

Response from BillabookFeb 20, 2025

Dear Tariq. We appreciate all feedback, but we were unable to find any prior communication from you regarding any issues with your booking. According to our records, your reservation was confirmed and successfully completed. If there was a concern with your stay, we would have been happy to assist had we been contacted. Please feel free to reach out to our support team at [email protected] if you would like to provide more details. We are always here to help.

Response from BillabookFeb 20, 2025

Dear Josh, Thank you for sharing your feedback. You reached out to us on the second day of your stay, after already using the first night, and requested to cancel the second night. Unfortunately, this is not possible under any hotel’s policy. We contacted our supplier regarding your request, but the hotel rejected it. If you have any written confirmation from the hotel stating otherwise, please feel free to send it to us for review. Thank you for your understanding.