BetterHelpReviews of betterhelp.com

I’ve had multiple therapies on the nhs, however I’ve found working with better help the best I’ve had by far. I feel there’s always someone to talk to and there’s no deadline on your sessions which makes you feel less anxious opening up. I really appreciate the therapist I’m working with she is amazing! She brought me back from a really dark place and I’m grateful and look forward to continuing to work with her.

Two strong positives. Cost of course enters into the picture. This is half the cost of in person therapy where I live. Second is the online versus in person therapy. I like this better. For one I can send a message to my therapist anytime I want and she responds quickly. The online "Zoom type" meeting is fine with me and much more convenient. For example we are experiencing winter weather this week and I do not have to drive into the city to see a therapist. So I am happy with BetterHelp and the online therapy. Thank you.

I felt teamed with the perfect therapist, and I feel strongly that they really pay attention to your issues, when fetting started. Initially, they'd partnered me with one therapist, then changed it (to my current one), before I even had time to look deeper into how BetterHelp works. My first usage was a group chat, which gave me a good feeling of not being alone. When I first spoke with my therapist, with no confidence that BetterHelp was going to work for me, she was PERFECT! It showed me they really pay attention to ones needs in order to help those of us who need it. The only "downside", if I must call it that, is they charge you every week, whether you use their service or not; HOWEVER, my therapist is always available to respond in a timely matter, on unscheduled session days. I've been utilizing their service since February 2025 Highly recommended.

I struggled looking for a therapist that I personally connected with when I was trying clinics through my insurance. Betterhelp pleasantly surprised me by connecting me with someone that understands the way my brain works and has valuable feedback for me. I was even able to look for people who specialized in my areas of concern. I feel much lighter knowing i have someone to talk to.

I engaged in therapy on this site but it was not made clear to me that when I terminated with my therapist that I needed to "cancel my membership" on the site to avoid future charges. So, I racked up weekly charges of $80/week while receiving NO SERVICES, which I think constitutes a money-grabbing scam. The therapist or the site should have notified me that I would continue to be charged unless I took this step. No professional therapist anywhere would continue to charge you after you have terminated your relationship, so why should an online platform be allowed to do so?

My interaction and the help I received from my therapist was pretty good he was I site full and listened. However the BetterHelp app is not user friendly at all. The ability to choose therapists is limited to a dice role type of system you really don’t get to choose. And the customer service is non existent. I had to search the internet to get a customer service number and the associate I first spoke with was rude and even hung up the call.

BetterHelp provides online therapy services and I am utilizing them remotely via my computer. I have experience of hiring services of two online therapists. Both have exhibited professional therapists roles as per their expertise and services mentioned as per their profiles on BetterHelp. Few things which I would like to highlight are that they both dealt with courtesy, paid attention to my queries and responded them.

When I signed up for betterhelp, I thought I would be charged either per session, or at very least after I had accepted a therapist to work with. Instead, I was unilaterally "matched" with someone I spoke to briefly, and who was not a fit for me. I did not schedule any other sessions and did not accept working with them. After that I spent $360 for _nothing_ (no sessions scheduled at all) as they continued to charge me every week for ... nothing. If I had not cancelled, I would have been paying ~$5,000/year for ... nothing. It's not right.