BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp reviews

9,555 approved reviews, newest moderated first

Vanessa M.
Dec 6, 2025
Beraterin hat Ersttermin vergessen
Beraterin hat Ersttermin vergessen. 240 Euro in den Sand gesetzt und emotional nackig gemacht.
Response from BetterHelpDec 8, 2025
Es tut uns sehr leid, dass deine Beraterin deinen ersten Termin verpasst hat, Vanessa. Das ist keine typische Erfahrung, und wir möchten das gerne wieder in Ordnung bringen. Ich habe die E-Mail-Adresse angefordert, die mit deinem BetterHelp-Konto verknüpft ist (du erhältst dazu in Kürze ein separates Trustpilot-Formular), damit wir den Fall genauer prüfen und dich direkt kontaktieren können – falls dies nicht bereits durch unser Member Success Team geklärt wurde. Vielen Dank Dein BetterHelp-Team
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David L.
Dec 5, 2025
Life changing in just 12 weeks or less
Got started on better help about 4 months ago and as long as your willing to accept the help and what your therapist tells you to change. I can't believe how far I've come in only 4 months. Friends and family have noticed as well. Lots better emotional regulation.
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Shadow X.
Dec 5, 2025
The level of commitment they have towards your health and care.
Having a person from the jump really SEE me. Even if we dont agree we both keep an open mind. Every human wants these experiences.
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Colin N.
Dec 5, 2025
This app has saved my life
This app has saved my life. Plain and simple. No review will ever be able to show the appreciation. Thank you for this app.
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EA
Dec 5, 2025
Love it!
The whole process getting set up was very easy and not stressful. The therapist I was matched with was a great fit based on what my needs and wants were/are.
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Barbara
Dec 4, 2025
Timing ment I paid over 100 euros for less than an hour
I paid 59 euros but my session is booked in 2 weeks so it was going to cost me 118 euros to have maximum 1 hour with a therapist. Be careful it can get really expensive really quickly. I cancelled before my appointment because I can't afford so much for hour or less.
Response from BetterHelpDec 4, 2025
We're sorry if you had any issues booking a session within the initial week of your membership, Barbara. Typically you should have the option to book a weekly session with most therapists, and our Member Success team can help provide an extension to your billing cycle if you're having an issue with this if you reach out to let us know! In any case, I've requested the email address linked to your account -- you'll receive a separate form where you can provide this to us privately -- so we can reach out and try to get this resolved for you. Thank you, BetterHelp Team
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Nicole K.
Dec 4, 2025
BetterHelp is literally a scam
BetterHelp is literally a scam. Got matched with a therapist with no availability for 3 weeks, waited all that time for one session, yet got charged every single week anyway =$450 for 1 session, yea affordable therapy… Like that’s actually ridiculous and unfair. Plus the therapist was not interested in anything I had to say, made everything worse Wouldn’t recommend
Response from BetterHelpDec 4, 2025
Hi Nicole, We can absolutely understand your frustration, as it is not a typical experience to have to wait 3 weeks for your first live session (and the therapist should of course be taking a keen interest in what you're talking to them about). Although our billing operates on a membership/subscrition basis, we want to be sure that members have the opportunity to book a weekly live session, if desired. We can provide membership extensions to help ensure this happens, but it sounds like there was never any contact with our Member Success team? In any case, I'm sending you a separate Trustpilot form so you can just provide us the email address linked to your account. This way, we can reach out to you directly to try and find a resolution! Talk soon, BetterHelp Team
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Sarah P.
Dec 4, 2025
Great but needs more flexibility in payment
This is a great setup but I would absolutely prefer to pay session by session instead of per week in case a session can’t happen that week due to scheduling issues, etc. Instead of paying even when you don’t get to receive therapy.
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