BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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9,555 approved reviews, newest moderated first
Sascha C.
I would highly recommend Betterhelp to anyone looking for a therapist that fits your needs. I found it helpful that this platform gives you the option to switch therapists if they no longer fit your needs (although overall I was happy with the therapists I was paired with). I enjoyed building clarity in my life from perspectives that I normally wouldn't recieve from friends or family which is also refreshing.
Ally
The ease of using online therapy is so much easier than having to go to an office and sit uncomfortably. This just feels like texting a friend that knows good advice to provide.
Tamara P.
Mi hanno truffato!! Hanno prelevato 29,99€ senza il mio consenso! Ladri
Response from BetterHelpDec 16, 2025
Hi Tamara, I'm sorry for any frustration or concern here. We do not have any plans that charge €29,99 but perhaps you were billed by another company we have partnered with. I've requested the email address linked to any BetterHelp account you may have so that we can look into this further and work to get this resolved or provide more information. Thank you, BetterHelp Team
D H.
Awful - I requested a specific counsellor. The counsellor was on their platform as available but was not. They are now ignoring my requests for a refund. Their website makes it impossible to request a refund and their responses to my requests make no sense.
Response from BetterHelpDec 16, 2025
We're sorry if our team was not able to match you with the specific therapist you had requested! This may be due to licensing restrictions, but in any case, we can have a member of our management team reach out to you directly to try and get this sorted out. If you did not use the service and are ultimately not interested in continuing, we can typically process a refund. I've requested the email address linked to your account. This will come via a separate email from Trustpilot. We look forward to getting this resolved for you! Thank you, BetterHelp Team
Chaice E.
My therapist is an expert with 13 years experience in her field. Her name is Alice and every time we have met, she has been the utmost in professionalism, courtesy and compassion. It has allowed me to form a bond and find more out of therapy than I have previously with independent therapist or other platforms.
Lili
BetterHelp has been such a great experience for me. I look forward to therapy every week — it’s convenient, affordable, and my therapist is truly supportive and understanding. Highly recommend to anyone looking for accessible mental health care!
Karma W.
I enjoy BetterHelp. My therapist Karen has been such a blessing and has really opened my eyes and helped me so much in such a short amount of time. I definitely recommend giving BetterHelp a try. It has turned my life into a 360 and the tools given during sessions are amazing and go a very long way when you are serious about a therapy journey
Donna L.
Look no further for therapy, BetterHelp is THE help! They match you perfectly with someone who has the experience, knowledge, demeanour etc etc that you require. It means that success in having the perfect therapist for your fit is high. I’ve been speaking to my lady for 3 months now, I cannot thank her enough. I think she’ll need therapy after talking yo me for so long!😂. Everything is transparent about the service they offer and the fees. I’m so grateful and thankful.