Sergio V.
Not fraudlent but misleading, they did refund me
Not fraudlent but misleading - they did refund me though. Not being upfront with automatic costs, not being clear with where the meetings are held, no instructions along the way and little to no information. It is definitely a model to make money for the owners, more than anything. ---- They refund me, and were very helpful along that process - I´m sure this was an exception, and they usually help many of their clients.
Response from BetterHelpOct 22, 2026
Hi Sergio, It appears you've already been in contact with our team, and a full refund has been processed. We try to be very clear about how memberships are billed upfront, and also send more information via email as soon as the first payment is processed. That being said, we appreciate your feedback and our product team will continue working to improve the overall billing experience! Our doors are always open should you ever change your mind about online therapy and would be open to giving this another try. All the best, BetterHelp Team



