BetterHelpReviews of betterhelp.com

Response from BetterHelpOct 22, 2026

Hi Seth, We're very sorry to hear you feel this way about us, and would appreciate the opportunity to learn more about your specific experience. We're committed to breaking down the barriers to mental health treatment, and if there's anything we can do to help facilitate that for you, and turn your experience around, we'd love the chance to do so. I've requested the email address linked to your BetterHelp account so a member of our team can follow up directly.

Response from BetterHelpOct 17, 2026

Hey Jarrad, If you have an account with us, we'd love to hear more about and understand your experience with our platform. I've requested the email address linked to your account so that we can get in touch with you!

Response from BetterHelpOct 17, 2026

Hi Attallah, Thank you for bringing this interaction to our attention. We strive to provide helpful and empathetic support to our members, and we clearly missed the mark here. We are discussing this situation within our Member Success management team and will be working together towards steps to improve, and ensure this type of experience does not repeat in the future. If you'd ever consider giving us another chance, we would appreciate the opportunity to make it up to you, as we'd hate for a customer support experience to take you away from your therapist. Please feel free to respond to our last email if you'd be open to working with us in the future.

Response from BetterHelpOct 15, 2026

Hi Terry, We do our best with the insurance information provided to estimate a member's co-pay amount, but unfortunately the final amount is determined by the insurance company themselves; it does often depend on how close you are to meeting any respective deductibles. We understand your frustration, however, and our Insurance Customer Experience team may be able to help you look into some financial assistance for these charges through your provider. If you haven't already been in contact with us, please feel free to send us an email at: [email protected]

Response from BetterHelpOct 15, 2026

Hi Corie, We're very sorry to hear you feel this way! We'd love the chance to learn more about what happened, and perhaps even turn things around for you. I've requested the email address linked to your BetterHelp account (you'll see a separate email from Trustpilot shortly where you can provide that to us) so we can have a member of our team follow up with you directly.

Response from BetterHelpOct 15, 2026

Hi Megan, Apologies for any confusion surrounding the membership billing structure! We try to make this clear from the onset (on the billing page, and via an automated email after the first payment is made). We can generally extend your membership for you a bit to help allow you more time to have a live session if that is the primary feature you were looking to utilize on the platform. I've requested the email address linked to your account so that we can have a member of our team reach out to you directly, assuming someone is not already helping you with this issue!

Response from BetterHelpOct 15, 2026

Hi Jen, We're so sorry to hear your patient responsibility through your insurance plan was higher than the estimated out-of-pocket amount we were provided. We use trusted services to get the most accurate out-of-pocket estimates possible, but many times the actual amount depends on meeting your deductible first. We try to make this clear on the payment page. In any case, if you haven't already, you can reach out to our Insurance Customer Experience team at "[email protected]" to look into other options to help ease the financial burden.

Response from BetterHelpOct 9, 2026

Hi Jennifer, We appreciate your feedback and are very sorry for any unexpected patient responsibility charges, as well as for and disappointment with the service you received from your therapist. We do everything we can to encourage therapists to submit their session notes to the insurance companies as soon as possible in order to prevent multiple charges at once. We apologize if that didn't happen for you and you received multiple charges on the same day. We're actively working with our product and support teams to improve the processes that are in our control. All the best, BetterHelp Team