Milad S.
Amazing experience, very supportive team!
Highly expert therapists, and overall very user friendly platform.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Milad S.
Highly expert therapists, and overall very user friendly platform.
Dakota S.
The therapists I’ve had are so kind. BetterHelp takes my insurance. It is an easy platform to use. I enjoy being able to journal and receiving feedback and videos from my therapist in between sessions.
Meegan L.
Multiple Platforms I have used Better Help both through messaging therapy and online video calls. They have helped me navigate website questions and have gotten back to me quickly with any confusion I have had. I find the website a little hard to navigate, but their support always comes through. I've had luck with the various therapists I've tried. I find video sessions better, but even texting helped. It's easy to switch therapists until you find the one you click with!
kayla M.
I was able to select a therapist based on my issues and the intersection of her experience perfectly matched. The platform is really easy/ simple to use and I love my therapist. There are also group sessions and workshops and classes included .
Beth B.
I've been working with my therapist on BetterHelp over the span of a couple of years. Getting started was simple and I was connected with an excellent therapist on the first attempt. During that process though it was apparent to me that I had other options if the first matched therapist wasn't the best fit. My therapy has not been continuous over this time. I love that BetterHelp has the flexibility of different types of memberships and a step down system for when your therapy is working but you still need/want the connection to your therapist. I have also taken a break in therapy and was easily able to come back and get reconnected with my original therapist which has been so important and beneficial to me.
Maureen B.
I went into BetterHelp genuinely hoping it would be useful, and I do think therapy could benefit me. Unfortunately, my experience here didn’t really help. I struggled to understand what the therapy was meant to achieve, as there wasn’t much guidance or structure. Sessions felt vague and I often left unsure of the point or what I was supposed to take away from them. I don’t doubt that BetterHelp works for some people, but for me there wasn’t enough direction or explanation to make it feel worthwhile, and I didn’t get the support I was expecting. Given the cost, I didn’t feel the level of guidance or support offered represented good value for money.
Response from BetterHelpFeb 12, 2026
Hi Maureen, Thank you for your candid feedback about your experience with your therapist(s). While each of them may have a different communication style and treatment approach, they all should be able to help provide guidance for how the sessions can be structured if you're not sure what exactly you're looking for. We'd like to make sure this gets addressed for you and that we can help you find a new match if that's something you'd be open to -- we're committed to helping each member get closer to their therapeutic goals! I've requested the email address linked to your BetterHelp account so that we can have a member of our team reach out to you directly. Talk soon, BetterHelp Team
Tahj-Rojae S.
I was able to receive professional therapy remotely at a time when it was needed. Not only is there a wide network of therapists to choose from, but there are also a lot of tools on the website and the app is very good too. I felt much better coming out of the program than I did before, and I would recommend this service to anyone.
Ethan S.
I got pretty lucky being assigned with Richard Banton. I was in the right place and mindset for his system to work. If it wasn't for BetterHelp and Richard using his free time in his retirement to help me out, I'd still be spiraling. It's always better to reach out for help.