BetterHelpReviews of betterhelp.com

I love my therapist! She is a great fit for me!

So far it’s working out great for me, I was paired with a great therapist, tailored to exactly what I asked for and she and I clicked immediately! I’m someone who would like therapy from home so this fits well into my schedule and makes it easy and less stressful for me! Highly recommend, and was recommended to me by a friend.

This company is on the up and up. I had been looking for a face to face therapist for about 2 years. I couldn't find one that had the background I needed or that I could afford. After my first session with my therapist, I was hooked! Mark is wonderful!! He is exactly what I was looking for in a therapist and I am glad that I used Betterhelp.com!

Worst site, i’m looking for help, for a therapist, answering a lot of questions just to bring me to a payment site. Only money matters

My therapist Holly is amazing. She's non- judgemental no matter what you tell her. She is sweet and understanding. And makes sessions fun and assignments right on point that actually help you! She really cares. Couldn't be more happy with my therapist.

Excellent care. Excellent listeners. Help with my anxiety and planning for how to handle stress as an educator.

I had three therapist on betterhelp, one was a Zionist from the USA who kept taking about her politics, she said my abuse in childhood might have been "my karma" from a past life, that's when I switched to a different therapist. The next therapist was from the UK England and she was unaware if Ireland or England were separate countries, she kept asking if I have the NHS in Ireland. She made lots of weird statements about her views on sex and was very xenophobic. I changed to a different therapist who just wanted to do guided meditation she would play a recording of someone talking as she sat there reading, she did that four times. After all that nonsense I just cancelled my membership. I did try to give it a fair chance, even changed therapists, not even sure now if they were qualified they were all so strange and lacked empathy.

My partner and I had our first session with Chris, and initially the session felt positive. He listened to us and allowed both of us to explain our concerns, which we appreciated. However, in later sessions we felt the focus shifted away from us as clients. Chris often spoke at length about his own personal experiences, including stories about his friends and his wife. While personal examples can sometimes be helpful, in our case it felt excessive and not relevant to our situation. We were hoping for a more structured and professional approach based on therapeutic methods or research rather than personal anecdotes. We also found the session environment distracting. The background setting appeared informal and did not feel like a professional consultation space, which reduced our confidence in the online experience. Although he took a lot of notes, at times it seemed he was reading directly from his computer rather than engaging naturally in the conversation. Overall, we felt disappointed because we expected a more client-focused and structured counselling experience. As a result, we decided to cancel the membership. Despite having confirmation that the membership was cancelled, we were still charged and our refund request was refused. We also received automated cancellation messages that did not address the refund issue itself, which added to our frustration with the overall experience. Due to the billing issue I experienced, I would recommend using a payment method that prevents automatic charges until you are certain you wish to continue the subscription.