BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
9,555 approved reviews, newest moderated first
Josh
I am incredibly grateful for the support I receive from my therapist. She is compassionate, attentive, and creates a safe, non-judgmental space where I feel genuinely heard and understood. Her approach is thoughtful and grounded, and she has helped me navigate some really difficult periods with care and clarity. I always leave sessions feeling supported, validated, and more capable of coping. I couldn’t recommend her more highly
Brenda S.
Such an seamless way to help through a difficult time. I absolutely love the ability to find a therapist that shares beliefs and type of therapy needed. The ability to message and do homework all online is such a huge time saver and relief especially when I already felt overwhelmed! Super impressed with my therapists ability to give information that was useful that I could read in my time frame. Also loved the ease at making appointments for live sessions!! Outstanding!
James
honestly, shocking. poor website. poor communication, poor therapists who don't actually listen. they charge relentlessly. wish I never signed up with them
Response from BetterHelpFeb 6, 2026
Hi James, We're really sorry to hear this was your experience and we'd like to make it right for you. We have a team of specialists that can work with you to ensure we can find a therapist to meet all your needs, even if it takes a few tries. We should also be able to extend your membership, if it's still active! I've sent you a separate Trustpilot form where you can include the email address linked to your account so we can reach out directly to assist you further.
Sherrie C.
BetterHelp found me the perfect fit in a counselor to walk with me through some extremely difficult relationships. Tools that I know will empower me the rest of my life! I am so grateful to have found BetterHelp! I highly recommend BetterHelp!
Guill D.
My experience her with betterhelp, is a whole metaphysical journey on the quest to find myself, to better understand me myself and I, I've became emotionally intelligent, or something close to that, I reconected with my higher self, I'm hopeful and on top of all that now I begin to see my self-worth, thanks to the wonderful therapist of betterhelp and thank you Betterhelp.
Hannah S.
Best decision signing up and very affordable literally the worst time of my life and I just wanted to die better help saved me and is helping me every day love my therapist Gemma she amazing
Hannah V.
Psychologen die KI-generierte Antworten verwenden! Ein absolutes No-Go. Ich zahle doch keine 240€ im Monat, wenn ich fast die selben Antworten kostenlos auch von Gemini bekomme. Zudem antwortet mir die KI innerhalb Sekunden und bei BetterHelp muss man erst einmal 1-2 Tage auf eine Antwort warten. Dann hängt sich die ganze App manchmal auf, auch noch gerade dann, wenn man die Mitgliedschaft kündigen will. Bei den Telefonzeiten hat man jeden Tag nur eine Uhrzeit, die man auswählen kann. Ich würde keinem diese App empfehlen!
Response from BetterHelpFeb 5, 2026
Hallo Hannah, es tut uns nochmals leid, dass du das Gefühl hattest, von deiner zugewiesenen Beraterin bzw. deinem zugewiesenen Berater keine wirklich einfühlsamen und hilfreichen Rückmeldungen erhalten zu haben. Ich sehe, dass unser Clinical Operations Team deine Rückmeldungen aktuell prüft. Außerdem hat unser Support-Team dir bereits geholfen, deine Mitgliedschaft zu verlängern, und dir erklärt, wie du deine Beratungsperson wechseln kannst, um eine passendere neue Zuordnung zu finden. Falls du mit deiner neuen Beratungsperson weiterhin unzufrieden bist oder weitere Unterstützung bei Anpassungen deines Kontos brauchst, antworte bitte einfach auf unsere letzte E-Mail – wir helfen dir sehr gerne weiter.
Alexandre N.
Real follow up and affordable therapy I've been using it for the bast 3 months the therapist is one the best i ever made and the app make it easy to communicate and book the sessions