BetterHelpReviews of betterhelp.com

The platform is very well laid out to support you in many ways. I have my own therapist that I can not only have a live video chat with, but can also have my sessions on a phone call or text messaging. I can also send messages to my therapist at any time between sessions if needed. There is also a section to complete a daily journal, join group sessions, and set goals to work towards. I feel as though this platform is very well rounded in ways to support you through your journey.

I had my first appointment on Monday, 2/23/26. My therapist was dismissive and actually never really understood how sad and disappointed I've been as a solo caregiver for my hubby since my children have moved out. She started the call asking me for some background... then couldn't get past it without being critical of everyone in my family. I have had very successful therapy in the past for specific items. I thought this would be the same. My one tip to someone else would be: outline what is bringing you to counseling and have it in front of you so you can stay on topic in case your therapist gets distracted by the details of the background he/she asked for.

I received good treatment. Easy interface to use & you really feel like the company cares about you.

I am only just now, after being to a genuine psychologist, able to put into words how horrible my experience with better help was. I was going through an awful time and wasn't able to get into see my usual psychologist and tried to use what I thought could be a useful tool in the interim. What this app turned out to be was a complete waste of time and money- this app preys on vulnerable people. I was paired with someone who had no idea what they were talking about- THREE times. Each one worse than the last. The whole time I used the app I messaged someone twice to organise a time, and actually spoke to each different person once- all of whom sounded like they were about 16 years old and were really nervous.

They will keep charging if you are not using it. I never spoke with someone. Don't try canceling via email that does not work. # weeks of 80.00 for nothing is what they got!!!!!!!!!"Hi there, Thanks for your patience, and please know that our priority is addressing this for you as quickly as we can. Because this email address doesn't appear to be linked to any active membership, we've forwarded this request to our billing team who will need to gather some basic details about your credit card/payment method, in order to locate the account and process this request for you. NOTE: You can quickly cancel your membership renewals on your own by logging in to your account, clicking into your Account Settings or Payment Settings pages, and then finding the "Change Membership / Cancel Membership" option. To avoid providing these payment method details, you can send us a separate email from the email address you use to login to the account in question with your request. We require contact from the exact email an account is associated with, as our system won't recognize any variations as the same account [i.e. use of periods, underscores, or "+" symbols in the address; use of @googlemail vs. @gmail, @me vs. @icloud, etc.]"

I tried BetterHelp for couples therapy with my partner, and unfortunately our experience was very disappointing. In our first match, we were assigned to a therapist (Jason Brooker) who communicated in a way that felt extremely aggressive. During what was meant to be an initial assessment, I was repeatedly interrupted and felt spoken down to. Some of the comments made felt unnecessarily harsh given how little context had been established and i felt like an object being analysed rather than a human being. I left the session feeling a lot worse and quite dehumanised, as though I were being evaluated rather than understood. It was counterproductive and frankly unprofessional! On another occasion, we were matched with a different therapist who was the complete opposite, she was extremely passive and largely silent throughout the session. It genuinely felt as though we had paid £90 to speak into a screen without any meaningful facilitation or guidance. Again, the session did not move us forward in any way. Based on these experiences, I would not recommend BetterHelp for couples therapy. The inconsistency in therapist quality was concerning, and for the cost involved, I expected a more professional and balanced standard of care. Personally, I would suggest seeking an independent, qualified psychologists and people who actually have decent qualifications so you can properly review credentials and approach beforehand.

Sorry, but the very first words of the advert were “I may get cancelled for saying this….” I cannot take ANY business seriously when they stay off saying something so incredibly ignorant a stupid, and especially a website that is allegedly designed to provide therapy. “Hey, let’s start off with a little unfounded paranoia and then tell people how we can help them with their issues.” Stupid as hell.

BetterHelp is extremely easy to use, and I feel like their assessments they use to match you to the right counselor works really well. They matched me with a great counselor in the first try, and I have been making personal progress with her for the last 6 months. I love the convenience of the virtual sessions as a mom with a full time job.