BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Nick G.
BetterHelp truly goes by its name. Flexible, affordable, friendly, and helpful staff. Highly convenient with many options, one notably being what type of therapist to go with, they go in-depth with that to make sure you are set up with the right person, which was crucial to me and has made all the difference. I can confidently say, BetterHelp has indeed helped me!
Kelli
I wasn't sure how I was going to like this "virtual" way vs in person, but so far I have really liked it. My therapist is amazing, I feel we have a great connection. I like that we meet each week and I can email her any time and she gets back to me in a timely manner. If I need more time I can request it. We can share worksheets and different items. I would definitely recommend.
Joseph B.
Amazing service
AgaSz
Disappointment I have signed up with better help three weeks ago and it was the biggest disappointment ever. I only had one session, the therapist was late to the next one without letting me know and without going into too much details we’ve decided we weren’t good match, which I understand. However I’ve asked if she could suggest a therapist who could help me with what I’m dealing with, she said she would do that. After few minutes she has sent me a massage how to change therapist on the app, which wasn’t what we’ve discussed. I’ve contacted the help line few times and what I get from BetterHelp is discount on therapy, which is not what my request is. Every time I speak to someone I almost get automated response not appropriate to my question. It seems I go around in circles trying to get a refund when what I really need at this point is help. I wouldn’t suggest BetterHelp for anyone who’s trying to get professional help.
Response from BetterHelpDec 8, 2022
We are here to get you matched with a therapist who supports you, in the areas most important to you, and would be happy to help you find a new match! If our previous responses didn't address this concern, I'd love to work together and get you rematched or answer any other concerns/questions you may still have. I am going to request more information, via TrustPilot, so I can assist you further.
Tomos W.
I’ve never used such a service before. I felt down and needed a bit of advice so I opened my heart and put everything down of how I felt in the comment section, explained how I felt, what worries me etc. After finishing the paragraph and clicking next to get myself an answer or help I was told I had to pay £240 before any help is given. They should say It’s a money making service at the start, as It took a lot of encouragement to write everything down. Thanks for nothing
Response from BetterHelpDec 8, 2022
We're sorry for any confusion or frustration, Tomos! We offer a paid online therapy service, and apologize if that wasn't clear upon creating your account. If you'd like, we can have our Member Success team reach out to you to see what might be done in terms of pricing to get things to a point where you might consider giving the service a try!
Kristin
I have seen alot of therapists in my time and my current therapist I found via BetterHelp is by far the BEST therapist I've ever had. I cannot praise him enough and I am eternally grateful for having found him. I've recommend BetterHelp to several people and all have raved about the therapist they too have found. You just have to take your time when looking for the right match for you. I 'interviewed" several therapists until I found the right one for me.
Samantha I.
Excellent service. The therapist are amazing and very qualified. Excellent training and a really ethical company.
ARG
BetterHelp has been the best way for me to have access to therapy. For a long time, I've struggled to find a therapist locally and I had thousands of excuses for why I wasn't getting help. BetterHelp is accessible: it's not as expensive as the local in person alternatives, it is available where I am, I save a lot of time not having to attend the session in person and it is flexible. It gave me the confidence that I would be able to change therapist if I didn't find the right person. This is really critical for the success of therapy and BetterHelp allows you to change therapist, no questions asked! I can't believe all those hours of anxious hesitation before I finally signed up.