Melissa
Wow this is the best of therapy in one…
Wow this is the best of therapy in one package helped me alot

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health
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9,555 approved reviews, newest moderated first
Melissa
Wow this is the best of therapy in one package helped me alot
Madrid M.
Very convenient and efficient service for obtaining information and therapy sessions. My therapist is excellent, personable and professional. They match you with a therapist to fit your needs and wants. They offer live information sessions on a variety of subjects for the betterment of your mental health. Anytime I’ve had a question or change needed to my account the customer service folks answer in a quick and timely matter. I would recommend these services to others!
Lyli Rose M.
the app is very user friendly, though id like to be able to see the profile picture i set for myself and maybe better mobile to browser account integration. the timely manner things are done and the overall flexibility of betterhelp is one of my favourite aspects of it. insurance complaints aside, the way my payment issues were resolved also impressed me though. overall betterhelp has room to improve on small things but otherwise its brilliant and helpful!
Ivy R.
BetterHelp has helped me find one of the best therapists I have ever had. I have sought help in my life when transitioning or up against a rough patch. BH stuck by and offered suggestions until I found the perfect therapist perusing their site's offerings. They give support when needed with any technical difficulties as well. Support all around from BetterHelp.
JohnSu
Better help platform is easy to use and efficient. They were able to match me with the perfect therapist based on the criteria I selected.
Carrie
I scheduled and participated in ONE session with better health. After checking my credit card bill a couple of months later, I realized that I had been charged on 3 occasions (in the amts of $256, $256, and $320). Ridiculous! When I contacted the company, I was told that this is part of their standard "subscription". I was told previously that they took my insurance (and if it did not pay the session would cost $80 dollars) and was NOT made aware that there would be recurring fees. This is very deceptive (and unethical) to bill for services never received. As a licensed mental health therapist myself, I strongly urge you to avoid this awful experience and scam!
Response from BetterHelpDec 10, 2022
We are sorry to hear about any confusion around payment and insurance, Carrie. As a membership service, all subscriptions are automatically renewed, unless cancelled. This information is presented on the initial payment page and in the payment settings, but we understand this may have been missed, no worries at all! While we don't work with insurance directly, we are here to help with pricing, any way we can. I am going to request more information from TrustPilot, so we can get your account straightened out. Looking forward to finding a resolution for you soon!
Felix
Betterhelp has been great. I saw ads about it on social media. I wasn’t sure at first but once i got started it was great. You fill out a questionnaire listing what your issues are your past and then they match you with someone who is trained for dealing with your specific problems. The platform is great because you can journal and message your therapist anytime you want and they will respond and help you out. Ive been able to open up about things that i never did before. For me its a game changer. I love it and it really helps. I highly recommend it to anyone.
Angela G.
The way she taught me how to protect myself and the sheets of the different therapy themes has helped me.