BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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anonym
Absolut unseriös, das einzige was sie gut machen ist Werbung 😡 Finger weg
Response from BetterHelpMar 13, 2026
Es tut uns leid, dass du so empfindest, und wir würden gerne mehr über deine Erfahrung erfahren, um zu sehen, ob wir dir weiterhelfen können. Ich habe die E-Mail-Adresse angefordert, die mit einem möglichen Konto bei uns verknüpft ist (du siehst diese Anfrage über Trustpilot), damit wir dich direkt kontaktieren können.
Mr. W.
My experience with BetterHelp has been very positive. Since last summer, therapy has helped me navigate some very challenging situations in my life, especially as a parent. Having a consistent space to reflect, process difficult moments, and receive thoughtful guidance has made a real difference for me and my family. What I appreciate most is the ability to talk through real-life situations and receive practical tools and perspective without judgment. The support has helped me stay grounded, think more clearly in stressful situations, and approach challenges with more patience and intention. I’m grateful for the support I’ve received and would recommend BetterHelp to anyone looking for accessible and meaningful mental health support.
Filip
I loved using BetterHelp. It found me a counsellor within a day and it was a great match, as the app itself will find a person for you based on your problems. You get worksheets to work off and I personally think they are very uselful. The pay structure is fairly simple too. I strongly recommend BetterHelp as it has helped me through my problems and I’ve had a great experience
Mercy Nanjala S.
I love that they have videos and articles on the app. The videos explain so much about issues I have been struggling with so long internally. It helps having educational materials and also journal ideas to help those like me who love writing my feelings.
stella Z.
Went because I need to talk to someone asap. They make you sign up before you can access the platform. There was a $65 a month option, I agree to that and paid. Then I see that it will take days just to get a therapist, okay, sucks for me, but fair. Then I look at my phone and I was charge $260 instead of $65. Suppppper great for my mental health, thank you for infinitely making the problem worse. Oh and if you call they just open a case, so no, they haven't refunded or even agreed to refund me.
Response from BetterHelpMar 13, 2026
Apologies for any confusion surrounding the membership offer! We have a $65/week plan (billed every 4 weeks), meaning you pay $260 upfront for 4 weeks of service. We can certainly see how this would be jarring if you had thought the charge would be $65 for the month. Our phone service creates a ticket with our Member Success team who will reply to you via email, based on the address you provided on the call. That said, I've also requested the email address linked to your account here through Trustpilot so that our management team can reach out to you directly (in case this has not already been resolved by our team).
Becky S.
BetterHelp provides excellent online therapy services. The emails and texts keep everything well organized and logging on is seamless. My therapist is professional and so supportive. It has given me a place to feel safe and focus on self-care and understanding of the very confusing things that occur throughout life!
Jessica E.
It’s an absolute pleasure to be able to have therapy from my own home and be able to see a full schedule of my therapist and pick what works for me. So many feel a certain way about the way we may be seen walking into a mental health building and never end up getting help. Thank you so very much!
Marie M.
BetterHelp is an amazing app and program available online. My therapist sessions have been extremely valuable and my life is showing the results of it with my dreams coming true and better relationships, health and choices. The app makes it so easy to find and schedulethe right therapist and communicate through the chat function. There are also group sessions that I occasionally use that are super helpful when I need an extra boost of connection or ideas. You have to find the right therapist and so it may take one or two tries, but the app makes it really easy. I highly recommend better help because it is a quality program and a very easy to use app