Amritha S.
Seamless experience
Seamless experience. Very straightforward, very diligent with communication/reminders, great selection process and security measures for privacy are top notch. Highly recommend.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Amritha S.
Seamless experience. Very straightforward, very diligent with communication/reminders, great selection process and security measures for privacy are top notch. Highly recommend.
Jennifer E.
This is the best therapy resource tool ever! I dont know what to call it but its so helpful convenient easy to use and a complete game changer on having the time to take care of myself and mental health and then hit the ground running to attend to the lives and emotional needs of my family and etc so im very grateful I found this and met my therapist I have now I highly recommend this especially to mom's and introverts.
Sean
Better help has been super helpful not just for me, but my family as well. It has shown me to the therapist I like and vibe with as well as therapists who are super knowledgeable and will help with what you need. I would highly recommend it to anyone that is struggling with their mental health or just needs to talk to someone!
Heather
BetterHelp has been a truly positive experience for me. The platform makes it easy to connect with a licensed therapist from the comfort of home, which removes so many barriers to getting support. Scheduling is flexible, communication is simple, and I appreciate having the option for messaging, phone, or video sessions. My therapist has been supportive, professional, and genuinely helpful in guiding me through challenges. I’m grateful for a service that makes mental health care more accessible and convenient. I would definitely recommend BetterHelp to anyone looking for an easy and supportive way to start therapy.
April
i am only at the beginning of this journey with betterhelp, but so far i really like it and havent had this positive of an outlook on life in a really long time. Its very convienient and easy to use the online tools. I like the communication options and there were so many therapists to choose from...but I think I got the best one....for me..
Francisca
The team and therapist have truly impacted my life and met my expectations of a caring company. I was concerned to work with a therapist and they have made this experience effortless.
Matt M.
Unhelpful. Difficult to schedule appointments, and one session was cancelled at late notice. (I would have been charged £15) Slow response when messaging therapist. I had two sessions in my first month so I cancelled the subscription. £108 per session! Thank goodness I got a discounted intro rate. I’ll find a proper therapist.
Response from BetterHelpMar 6, 2026
We're sorry to hear you were not able to get the value our of your first month's membership, Matt! I understand how frustrating it can be when an appointment is canceled with little-to-no notice, and this is not a common experience on BetterHelp. That said, we want to be sure we do our part to make this right for you. I've requested the email address linked to your account (you can provide this via a separate Trustpilot form you should receive shortly) so we can contact you directly.
Carina Duxbury S.
Not a great start. I filled out all the questions after getting a code from PTSD support charity for a months free therapy. Im on low income too so cant afford it. I opened up answered all the questions an was feeling particularly hopeful at the end when it said I would be matched with a therapist but that they need my payment card details for confirming and that after a month this would be charged but when you try putting your card details in and submitting match with therapist it says "card payment declined")so they had actually attempted payment. Not good when you cant afford it. 😕 And I triple checked to make sure it was showing a months free therapy and it does. It even says we only need the details to ensure you are a serious customer but then keeps attempting payment. Made me more depressed if anything as it gave me hope then dashed it within seconds... UPDATE TO RESPONCE: I understand you need a payment method to attach to the account i completely understand but why then is it attempting payment???
Response from BetterHelpMar 6, 2026
Hi Carina, We do require a payment method to be attached to the account to ensure there is a valid credit or bank account that can be billed after the trial period expires. It does not actually charge the card, but is an automated method to check the legitimacy of the account that is being attached for potential future payment. We sincerely apologize for any frustration. If you'd like, you can contact our Member Success team for further explanation and to see if there are any other ways we might be able to assist! ([email protected])