Jonathan M.
PLEASE DO NOT USE BETTERHELP
PLEASE DO NOT USE BETTERHELP! Betterhelp is a waste of time and money. The issue with this platform is that they are a tech company and mental health is at the bottom of their priorities. They match you with therapists but there is no control over what these therapists do. I paid $180 dollars over two weeks just to have my therapist not join the live when I schedule a session, nor did she give me any sort of worksheets that she said she would give. The worst part is theres nothing you can do on betterhelp to complain about this other than contacting customer service which is a nightmare in itself. I can't afford to be paying this money, let alone have people taking it from me without providing any of the services they say they would provide. This platform is nothing more than fancy software.
Response from BetterHelpMar 21, 2026
Hi Jonathan, We're sad to hear this was your experience! We have a Clinical Operations team who can investigate these situations and take corrective action against a therapist who is not adhering to the applicable code of ethics. I'm also sorry to hear you were displeased with the support you received from our Member Success team, and we want to be sure we set this right for you. I've sent you a separate request through Trustpilot - please provide just the email address linked to your account and we will have a manager reach out to you to get this resolved. Talk soon, BetterHelp Team



