Tony W.
Making bereavement worse
I was due to have my first bereavement video session this am - but it really was not made clear how the video contact would be managed. I e mailed the therapist 5 minutes before our meeting but I did not receive a reply. I fear I may have been scammed.
Response from BetterHelpMar 19, 2026
Hi Tony, We're sorry for any confusion surrounding how to join your first video session! Instructions are sent out via email after you book your session, and we also post them in the "Schedule" tab after you've booked it. In any case, I see our team has responded to your emails about this concern and have been waiting on your reply. Whenever you can, please find our response in your inbox and send us a reply so we can get this sorted out for you. Talk soon, BetterHelp Team



