Michael
'Blind date' therapy!
I felt I needed urgent therapy so signed up for this place on the vague hope that I might find someone suitable! They claim that most people's mental health improves after 3 months of their weekly therapy! But there are no profiles of potential therapists to view unless you sign up for a subscription. I signed up on faith but was seriously disappointed with the ones I got linked to. All credit to them, however, as they were understanding about refund claim, and paid it quickly. Otherwise would have been one star!
Response from BetterHelpMar 11, 2026
We're sorry to hear you had issues finding a therapist that could meet your needs, Michael! We have a team of matching specialists that can typically find a therapist who has the proper specialties to handle most client cases. It sounds like our team was already able to help you with a refund, but if you ever change your mind, we would be happy to have our specialists work with you at that time to make sure we find you the right match. Thank you, BetterHelp Team



