Gabbz M.
Love taking some time with my therapist…
Love taking some time with my therapist to discuss my feelings and how they make me react to situations. How to apply new skills and ideas towards my own feelings.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Gabbz M.
Love taking some time with my therapist to discuss my feelings and how they make me react to situations. How to apply new skills and ideas towards my own feelings.
Jennifer B.
BetterHelp is fantastic! It was easy to get started, has a simple platform, and has been a blessing. I've already recommended them to another!
Nathaniel J.
They need to ad prescription providing to there service for affordable pricing and they would have a left up against competition in the same space.z
Elizabeth T.
I have been struggling mentally for a while. I had previously went to counseling in person and did not have a great experience. It really put me off from finding help for myself for a while. A friend of mine actually influenced me to download this app and look for somebody to help me after a really hard time. Better helps personalized matchmaking help me find the most amazing therapist. I trust him completely and my life already feels so much better just getting to talk to him. Better helps discounts for also a main contributing factor for me downloading. Better help strives to help everyone no matter their financial status.
SHARON L.
I’ve been in therapy with BetterHelp for about 4 months and have had wonderful experiences with my therapist. She was the first person recommended to me because I asked for a female with a Christian background. I had needed someone I could trust and talk too for a long time but I couldn’t get my family to understand it. I guess I couldn’t really understand the feelings myself for a long time. Once I felt comfortable with her, she knew what to ask and I had some surprising answers but we got to the bones of the problem together and we are working through it together. I could not be happier with any therapist anywhere. Rita is a blessing I never knew I could ever find and afford. I’m not planning on things being normal too soon, but I know in my heart if anyone is going to get through it with me it will be Rita.
Kim
Originally I was skeptical about online therapy as I felt that it would be too impersonal but as I now have completed several sessions successfully, I can say without any doubt that my therapist is able to make that real connection I'm looking for, show compassion and help my healing equally as well as if I was sitting in his/her office.!
Olivier G.
A fuir, des vrais scammeurs! J'ai passe plus de 500 euro, pour finir par me faire ghoster (litteralement) par une psy de (tres) bas niveau, qui a la profondeur, l'intelligence et la souplesse intellectuelle d'une huitre. 500 balles pour ca! Pour se faire planter dans le dos au moment ou je fus le plus vulnerable. Et autant vous dire que vous pouvez oublie le service client, c'est limite si ils vont pas vous facturer les messages que vous leur envoyez. En bref, si vous voulez perdre de l'argent, je situe ca entre les sites de mariees russes (pour le boost d'ego mais plus cher), et Tinder (pour la destruction d'ego mais pour moins cher).
Response from BetterHelpApr 14, 2026
Hi Olivier, Thank you for taking the time to write about your experience -- what you've described does not sound typical and we want to be sure we have our management team investigate this further, and reach out to you directly to ensure we can make things right here. We can look into refund options, gather more information about the therapist you had these issues with, and be sure any member support interactions are thoroughly reviewed. I have requested the email address linked to your account so that our management team can follow up with you directly. You'll be able to provide that through a separate form you'll get from Trustpilot shortly.
Customer
Easy to contact a therapist in a range of ways. Knowledgeable, skilled therapist who works with my needs.