BetterHelpReviews of betterhelp.com

In mid March of 2026 I tried to get "help" through this betterhelp. I have never seen a therapist because when I explained I could not do Fri - Monday, they keep sending me appointments for those days, I tried to get the point through to no avail. They do not listen, once they are in your pocket the ears do not hear you. Terrible customer service, terrible listeners, go away, just go away and give me back my $175.50 for services not rendered.

Great experience

What makes my experience great is that I am learning how to manage my emotions and using great technique for every day life to better myself and the people around me.!

Every detail of every page on this app so far, from the choice of verbiage to the wide selection of optional tools like journals and questionnaires, feels purpose-built not to rigidly categorize but organically map myself out. I'm 2 weeks and 2 video sessions into this journey and I still haven't seen everything available to me. Concerning the sessions; after the initial profile building I was given an extensive list of vetted professionals with a transparent record of their experiences to choose from. I honestly feel that the team that built and maintains this product have have done so with a clear goal of leveraging every mental health tool available so that it keeps growing, not because of how much people will pay, but because it works. I can honestly see the depth and volume of questions being seen as a lot, maybe even frustrating, to some people because it is alot of information. However, I made the effort because I wanted to and at only 2 weeks into honestly working with this tool my therapist and I have built momentum learning things about myself that even 9 years of successfully working a 12 step program of recovery from alcoholism haven't revealed.

I felt completely comfortable each session.

Overall, I am very happy with the services provided by betterhelp.com. I probably never would have followed through with seeking therapy without having the option of doing it online. I really like that if you therapist isn't a good fit that you can search through their available therapists and switch to someone else. It is also a big perk that they have group sessions available that you can partake in that's included at no additional charge. Also, being able to access their services without having insurance is huge.

My therapist, Davina, was amazing. She was very helpful, supportive and really helped me see a lot of things so this isn’t about my therapist whatsoever. I am just absolutely disgusted by the way betterhelp runs things. My therapist was on holiday for a month in which I couldn’t book sessions, and then I thought that’s ok I’m sure there’s a way that it can be resolved when she’s back. I was charged for another month and when I chased it up they only offered me 30% off when I paid £180 for a month with no sessions whatsoever. I was and still am in a very vulnerable place and I want to have help but for a company and brand that focuses on mental health and therapy, the lack of empathy and support just so they don’t lose money is appalling. I tried so hard to chase it up and get help and support but the fact I was offered 30% off for 4 months which equals to the month I paid anyways just made 0 sense to me. I do not recommend betterhelp whatsoever to anyone who is actually looking for support and to actually get better. It’s been a couple of months since this happened but I’ve been considering going back to it but I don’t want to risk another £180 a month to be wasted when a therapist is on holiday (rightfully) and the company does nothing to support a customer. Do better. And Davina Dobbs, my therapist, deserves a raise she is amazing. Sadly I never got to contact her to thank her because my account got shut down because of all of this, but I do recommend Davina she gets 5/5 starts from me. Betterhelp, 1/5 stars.

Paid $60 for therapy services that were never adequately provided. When I requested a refund, customer service told me someone would call in 24-48 hours, no follow-up, no resolution. Complete runaround. BetterHelp markets itself to people who are struggling and need real help. What they actually deliver is a subscription charge with no accountability. Their refund process is designed to exhaust you until you give up. They already settled with the FTC in 2023 for deceptive practices. Nothing has changed. If you're considering this platform, save your money and find a local therapist instead. This company does not deserve your trust or your money. Taking money from people seeking mental health help and then stonewalling refund requests is a scam. Call it what it is.