BetterHelpReviews of betterhelp.com

10/14/25 I went to BetterHelp seeking help from a therapist for grief and depression problems in which I was told I would get help they offer all these services including video call, messages, and phone calls which I needed and wanted. After taking my payment the therapist then advises me that those services would not be provided to and how she really wouldn’t be available to me due to starting her own practice and other clients. Also stating even if I messaged her that IF possible she would get back to me. As this was no good for want I needed I then informed better help letting them know I would no longer want to move forward due to this and would like a refund. They agreed sent me a refund to only take back and decline the refund. When trying to get this resolved they won’t speak to me on the phone only through email and just keep repeating the same statement saying they sent the payment. I have sent countless emails stating my bank shows they cancelled the refund but I keep getting the same retyped response of they sent it and wait 3 business days. I am seeking help with this issue and to make others aware that this company takes your money without providing services. Sum it all up they took my money and provided me no services.

This experience has been a long journey but a blessing in disguise having the right tools at the right time has made this journey less complicated Thank you 😊

👋🙏Hello, 'BetterHelp', I can shout to the roof tops about. It was a breeze to apply; their customer service was exceptional, being both thoughtful and encouraging and I received a discount. Well worth the money per month. It is like having a bestie, a company that is "better" than any other therapeutic/counselling experience Ive ever had and "helpful" in so many ways, too many to list but I will let you know just how it helps me! I attend therapeutic classes, lots of different ones. They send a recording of them, just to make them more accessable for members and staff. Especially if you live on your own and you are quietly suffering in some/any way, BetterHelp gets you 'back on the right road', as it has me. They are not money orientated, they care and offer lots of special deals to encourage you along the way... There is also 1 or 2 group therapy options every week which are really helpful, for example I've started a new hobby of recording my dreams and unpacking them, since joining. So interesting and personal to cater for your needs. My therapist is so wonderful, I often come away feeling Ive really benefitted. They match you to a suitable therapist/counsellor who is qualified, who has at least three years experience; mine is a BACP registered integrative counsellor who is above and beyond, in every way. If you feel uncomfortable with your therapist, then you can change at any time. Receive "better help"/assistance with 'BetterHelp'! They are genuinely great... 👌😊⭐️⭐️⭐️⭐️⭐️

Ex-Patriot Looking for "Local" therapy. I am an American living in Mexico and wanted to compliment my work in a 12 step program. But since English is my first language, I wanted to find therapy in my native language and I didn't find options nearby. I had tried Better Help years ago and I didn't have a great connection with the previous therapists. I understand that finding the right therapist for me is part of the process. I'm very thankful that my current therapist seems like the perfect fit! I've had 2 sessions so far and I feel confident I'm on the right path!

I signed up with BetterHelp April 1st It’s been 2 weeks & have yet to see a therapist… My Therapist just discharged me as a patient, bc they’re ‘too busy.’ Why even assign me to her, if she’s too busy? I clearly was assigned to her and not what is advertised of having a therapist selected based on the survey I filled out and medical information I give. As a 1st time patient/customer this has proven to be like majority of the other medical scam operations. I don’t recommend BetterHelp to anyone. Their only form of communication seems to be Email and that’s a shame. I have screenshot where the physician said they’re too busy to help and wish me luck 👍. Like 🙃thanks…Absolute Joke Update: My 1st video session with a new therapist had a tech issue where the therapist could hear me just couldn't see me. I could hear and see her just fine. We didn't even get through her evalution or questions for me. She kept reminding me she has more questions and that there is 15minutes left for the appointment and 5 minutes left. Cool, glad they're focused and staying on track. Funny thing is that's what brings me in. We didn't even go other any of the things I wished to discuss or what brought me in. I'm not reacting, I'm reflecting on the live session. It was overall a bad experience for me. The therapist is entitled to her own thoughts n feelings. Hopefully you can assign me a more suitable therapist. Gonna try again next week, since I am only permited 1 live session per week. And then I'm giving up and leaving a well deserving negative review. Going to be a month of poor Customer service. Idk, I might try GrowHealthy or another company that provides better help. Usually other companies are eager to outperform the competition. And I am afraid that most of the in person places down here in Florida are grossly overpaid scams. I already tried. Gonna try again and then done🙅I don't wanna keep calling until I speak to the right call center representative, if that's what is needed to receive treatment. 52 weeks in a year. That limits thw available treatment if I am limited to only 1 live session per week.

We used the service for three months without insurance. The therapist no call/no showed for set appointments four times in that period, with no mention of refund. I kept getting told they would "adjust it on the back end". When I finally attempted to cancel, my card continued to get charged every week for over a month and had to be cancelled to get them to stop payments.

De site reageert direct en vindt een therapeut in no time. Maar het moet kort en simpel zijn. Zodra diepere issues naar boven komen, wordt de therapie afgezegd.

Me gusta poder hacer las sesiones desde casa, en general la conexión es buena tanto en videollamada como en llamada, y las sesiones se pagan cada cuatro semanas, teniendo opción a descuento por ser estudiante.