BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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9,555 approved reviews, newest moderated first
Michelle
I was initially matched with a therapist who wasn't a good fit for me. I gave it a couple weeks, but after she didn't show up for a session, I choose a different one. Having the opportunity to read through different profiles was incredibly helpful and I found a therapist who has been amazing for me! I'm glad I took the time to advocate for myself and find someone who could truly make therapy a wonderful experience.
Ken C.
Be advised! It's prepay, and use it or not, they take your money. If you're feeling good and don't feel you need to talk or your too busy making money to pay for the therapist. Yep, still charge. Also, pay attention to the therapist's behavior. As someone with a drug abusing sister, I am acutely aware of the signs. Oh yeah, 1 particular therapist thought it ok to run errands during my session.
Response from BetterHelpApr 17, 2024
Thank you for bringing your experience to our attention, Ken. While we can confirm that our membership isn't based on session usage, our team is always available when you are not able to utilize your account. Alternatively, your therapist experience doesn't sound typical and we want to make sure all members are being supported in the best ways for them. So I am going to request the email address associated with your BetterHelp account and look forward to speaking further. Sincerely, BetterHelp Team
Dinah M.
Terrence has the right mixture of spiritual and intellectual strength to walk with individuals through trauma and help them become better. I thank God that I have a caring and praying therapist. After each phone session, I genuinely feel better. Thank you Terrence and thank you BetterHelp.com.
JAMES S.
Betterhelp is a great and affordable platform. It can take some time to find the right match but this is true in for in person and online. I am happy to have been matched with a great therapist.
Rebecca
This company is a joke. During my first month (which was extended to 6 weeks due to the issues I will now go through) I saw 3 therapists - first one had the wrong technology set up (better health told me this) so I spent a frustrating hour being unable to log on and speak to my therapist. They gave me a second therapist who came to the session clearly sitting up in bed wearing a fluffy dressing gown which for me did not give a great sense of professionalism, the third therapist spent about 85% of the time talking, making statements such as 'you need to put this behind you' and 'make a fresh start' and vaguely referring to a 'gratitude basket' that was never explained. I ended my final session early (the second) with him as I was completely wasting my time with him just doling out platitudes. My friends can do that for nothing. I've had therapy before and understand what to expect - this wasn't a case of the therapists not being a 'good fit' - it just felt there was no regulation of the professionalism and quality of the therapists. AVOID.
Response from BetterHelpApr 16, 2024
We appreciate you bringing your experience to our attention, Rebecca. What you have described is not the support we want our members to receive; and we do have a Clinical Operations Team who monitors our therapists to ensure compassionate and effective care is being provided. That said, we would like to hear more about your time with us so that we can make sure the correct team is notified of how you are feeling. We also would like to see how we can turn your experience around, so I am going to request the email address associated with your BetterHelp account, via TrustPilot form you will receive shortly. Looking forward to speaking soon, BetterHelp Team
Erin U.
Simple and straightforward way to be matched with a good therapist. Keep in mind that your first match may not be the right one for you. Ask for a different therapist if you don't make a 'connection' or if you feel that the person is not helping with your specific concern. After the second re-match, I'm very happy with the person I talk with. She listens, offers insights, shares useful tools, and helps me challenge my world view. I look forward to my sessions!
Jessica B.
Better help has been fantastic and put me in contact with someone who has greatly improved my life, i have access to individual and group sessions and can contact my therapist in a few different ways (phone calls, video calls etc) and I love that I can have sessions after work so I don't have to awkwardly explain to my manager why I need time off work, I have been using better help for the passed 11 months and I plan to continue using them in the future
Pip C.
I love this app! A few reasons to not give it 5* are: I'd like the recordings to be sent automatically, and with the title in the email so I can search for missed sessions in particular.