BetterHelpReviews of betterhelp.com

I have needed a therapist, but struggled to find a specific type in my tiny town. I wasn't sure about online counseling, but it has been a huge blessing to find someone who can help me address my significant mental needs.

I was on the fence about doing therapy, but once I started I don't know why I was ever scared or worried. I struggle with a lot of past trauma that was causing issues in my every day life. Once I noticed I was struggle I knew I had to do something and I told myself there is no way this could do anything worse to me. Since meeting with my therapist only 3 time I have seen such a huge change in my life. I start to realize and understand that it is okay to feel the way that I feel and for something minor to take me back to my childhood and it is not my fault or anyone else's but with that being said I had learned how to recognize when something bothers me and how to cope with it. My mood has improved greatly, I am not depressed everyday anymore and I am starting to have more good days than bad. I really am starting to find myself again and fall in love with who I am. All because I made the jump to put myself first and have BetterHelp!

Wow I'm so grateful to have something like betterhelp at my fingertips. It's affordable and in a time of extreme need and a dark point in my life a betterhelp matched me with a therapist and since my sessions started I am a happier, brighter and motivated person. I was worried because I lost my job and money was tight but if you feel it's very important find a way for your happiness and trust me it's worth it.

Better help is easy to use. It’s a great app.

Using Better help has been a huge relief, Finding the right therapist can feel like dating, in that you have to look around sometimes before you find the right fit ; Thus I was grateful when they asked the right questions upfront in order to set me up with a good match. They do make it easy for (if you chose ) you can switch therapists easily as well.

My first payment of £180 for 4 sessions was apparently actually for 4 weeks regardless of how many sessions you manage to squeeze in in that time! Due to my therapist cancelling twice because she was ill and our first session being 2 weeks after I registered i have had one session only in the 4 weeks since first signing up. Now they have automatically taken another £180 from my account for another ‘4 sessions’ which is in actual fact 4 weeks regardless of whether your therapist cancels your sessions! To sum up- this service only exacerbates stress/anxiety and have no interest in being transparent about their ethos - take everyone’s money dishonestly and unfairly. Their customer service has not been useful this far and they are not easy to contact (no phone number or chat bot/live chat)

This company is a 3rd party vendor to my employer's EAP program. There are two layers to go through before you are sent to Better Help to be matched with a therapist. By the time you are at that stage, your identity as an eligible employee with EAP benefits has been verified. I received an email that I was supposedly matched with a therapist for a video appointment and I logged on to my Better Help account to read the therapist message regarding setting up an appointment. This therapist demanded my complete date of birth (when my age would be more than adequate), my street address and then I was supposed to upload a copy of my driver's license. Why? Why does any therapist need all of that identifying information to be sent to her when I've already been vetted through two different systems prior to getting matched to a therapist? The whole thing completely turned me off. There is currently a class action lawsuit against this company for compromising user identities (to target market on social media websites). There is no legitimate reason the therapist needed me to send her my driver's license. None. Zippo. I will not be continuing with this service. Oh, so I got a notice from Trust pilot that my review is going to be removed due to this vendor challenging my review. Is this a place you'd trust with your mental health?

BetterHelp has gone above and beyond my expectations when it comes to receiving help on the platform and when answering questions or concerns about the platform itself. I always receive helpful responses and solutions that really feel like they care about my emotional and mental health journey. It has been a very refreshing experience to therapy when I reflect on prior attempts to go to therapy.