Gosia
AVOID!!!
When you need the help the most uou are being robbed!!! They have charged me 240£ for the second time despite the fact that I haven’t use my sessions bought first time yet. When contacted them they have refund 180 instead of 240!!! Now trying to avoid contact and full refund. Also the therapist Ruth: AVOID. She is bored of you and showing that a lot. Thiefs!
Response from BetterHelpApr 19, 2024
Thank you for bringing your experience to our attention, Gosia. While I can confirm our memberships are based on time instead of session usage, and this information is noted on our FAQ page, we understand there was some confusion. We also want to hear more about your experience with your therapist. To make sure we get this straightened out in the way you'd prefer, so I'm going to request the email address associated with your BetterHelp account. Looking forward to speaking soon, BetterHelp Team



