BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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9,555 approved reviews, newest moderated first
Daniel P.
Better help saved me. The system not only provided me with weekly therapy sessions but 3 times a week while I was in desperate need. Better help not only connected me with an amazing therapist but also with specialized groups. I have been able to make use of all they have to offer and I have recommended to all my friends to join. Thank you Betrer help.
anonymous
No way to get a hold of any live person in customer service. I accessed BetterHelp through my EAP, but it was a difficult to get additional sessions added when a different issue arose. Also, the first counselor I scheduled with only offered therapy via chat, which was not clear in her profile. The system counted two sessions against me for that waste of time, and I'm appalled to think that this was likely billed to my employer as actual services provided. You also can't message your therapist without a paid account if your EAP sessions have been used up.
Ally A.
Their service cannot be faulted but the level of management around payments and contacting customer services to negotiate payment options NEEDs to be improved. Right now I have had my service cut off because they have tried to take payment from my account and I don't get paid until the last day of every month. And there is nowhere on their app where you can tell them when best to take payments for subscription costs. So now, today I've missed my therapist session because due to my service being cut off, I'm listed as offline but I'm on the app. And everytime I try to message my therapist it keeps prompting me for payments that I don't have the money for until the end of the week. And they can wait as well coz they're not getting a penny sooner than I can afford it.
Response from BetterHelpMay 29, 2024
Thanks for reaching out Ally and expressing your concerns. All BetterHelp memberships are billed on a weekly basis, so if you are on the 4-week plan, your billing date may not be the same date each month. That said, if you are ever unable to meet with your therapist within your billing cycle, you can reach out to our Member Success Team for assistance. I am going to request the email address associated with your account, through a TrustPilot form, so we can look into how we may be able to help. Sincerely, BetterHelp Team
Gemma F.
Betterhelp have always responded to any problems fast. I found the perfect therapist for me through this platform and I’m now doing much better than I ever thought possible. It’s very rare I encounter any problems with the service and any issues that do arise are taken care of in a timely manner.
NEFELI C.
I have only used the platform for a month, but so far I find it helpful and well-organized.
Sergio C.
I have been with different psychologists but I believe this app is great choice since it really matches you with experts that fufuill your needs in detailed. Very happy to try it out.
John M.
I was in need of counseling very quickly and I was set up with a wonderful counselor by the following day. Their website has always worked so well and the survey you fill out in the beginning really helped me find a perfect fit for my needs.
Mia
the entire customer service staff always responds so promptly and helpfully