BetterHelpReviews of betterhelp.com

The concept of BetterHelp is great - I signed up thinking it was a much improved way of booking sessions and having control over your therapist (without having to have the awkward conversation if they're not right for you). However, on my second month of payment, I requested that my regular payment be shifted back by four weeks to allow for work trips. I was told I was only allowed to 'pause' my membership once every three months (I had to pause it over Christmas as my therapist understandably took over two weeks off) and that it would not be possible to do so. Therefore, I'm having to book it at inconvenient times - with my last session only being four days ago. Since they're so close together, I feel I'm getting no benefit (as not much can happen in four days!) and I'm more stressed out now trying to book sessions in. I would have continued but I feel like the monthly subscription cost of £260 has been a total waste. After this I'll be cancelling and going to a therapist directly as there's much more flexibility with taking a week off here and there.

Verify flexible and useful for lifes challenges every family should have this service.

So far, the platform and the interaction and learning options really work for people like me, who's juggling a number of things every day while needing reliable information and a more directed or appropriate approach to navigating life's surprises, however overwhelming it may be.

Very easy to use. You really get to speak to an actual doctor and the appointment is made right off the app.

Signing up is surprisingly easy, and it is clear what you are signing up for (and the cost). The tool is very user friendly, and being able to text with my therapist between sessions is surprisingly helpful. And I am blown away by how helpful my therapy sessions have been. I didn't think the pairing would get it right on the first try but it did

Better Help is an easy way to connect with a therapist. The process was simple and quick. The website is user friendly and their customer service is helpful. I highly recommend using this service if you can't easily get into an office for face to face contact. The flexibility of meeting virtually was key for me. I will use the service anytime I need help with the struggles I face in life that are larger than I can manage.

Better Help has been such a great help for me - -in a 5-year span - I lost my brother, mother, marriage and father - - I was in a bad place. I have been with Better Help for over 3 years, and I have my smile and laughter back. Finding the right person for me took some time - and I was happy to have the ability to find the right person -- not just the one that was available. Being in my home and talking is so comfortable - - -I have told my friends about Better Help and have suggested to them at times.

My therapist was great but the platform is flawed. I paid for 2 months which included 8 sessions. When I paid for the 2nd month I knew that I didn't want or need a further month so I cancelled my membership. What I didn't realise and what wasn't explained when I enquired prior to cancelling is that I would lose any sessions I hadn't used at the end of that period and my account would be closed. Fortunately I got a refund having contacted the help team who are us based (I'm uk based) but I wanted to use those sessions and was under the impression that I could. I can't contact my therapist to explain any of this so for all she knows I'm either dead or thinks that I thought she was terrible and decided to stop attending. Not everyone is able to use 4 sessions a month due to family and home life commitments. In my case it is difficult to secure time at home that I can take to attend therapy due to having a young child and my therapist only being available at weekends. If I had known all of the above I would not have signed up to better help at all and gone elsewhere. The customer service team don't really listen to what you're actually asking either, they aren't validating, almost like a politician. Twice I had to reply to them to say that they hadn't answered my question.