Samantha S.
I was skeptical about the idea of…
I was skeptical about the idea of online therapy, but given my current circumstance of being in a significant health battle… this has been a great option. Highly recommend.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Samantha S.
I was skeptical about the idea of online therapy, but given my current circumstance of being in a significant health battle… this has been a great option. Highly recommend.
Fats W.
The service is useful and convenient. However for anyone considering joining, be aware as the subscription more or less forces you to schedule one session every week. Otherwise you lose out on a session you have effectively paid for. There is no other flexibility. The down side is that if you cannot maintain that regular weekly schedule or would prefer greater flexibility, you pay for a weekly session whether you use it or not. For me it is a great example of cynical and predatory Silicon Valley thinking. It is a policy that I'm sure makes perfect sense to the CEO and staff of BH. But, if you are unable to attend/schedule a weekly appointment for some reason, the funds from your subscription go straight to BH... not to you, not to your therapist. BH gets paid. Everyone else loses out. To them it makes perfect sense.
Toni
Betterhelp is great! You take a short survey so they can match you up with a therapist that fits you best. You get to choose a video or phone call session every week at a time that fits you best for half the price of a in-person therapy session. But that's just the beginning, you also get unlimited group sessions and classes all included in that price. The therapists are well educated, professional, and great at what they do. I can't thank Betterhelp enough.
sung-hui P.
The follow-up with a kind memo. It feels like your therapist really cares and I feels very supported. And the sessions are always warm and productive.
Tiarra
I came to BetterHelp feeling like I was at the end of my rope. I’m glad I had people around me to guide me here because although I wasn’t scared and I knew I needed the help, I just didn’t know where to start. I am thankful for the expertise of my therapist Dr. K. After our first session, I instantly called my bestie and was like, oh no, I love her!!! She’s the type of therapist you want. She’s understanding, she calls you out, and she also gives you tools and ways to put your mind at ease. The level of understanding that she has shown in the two weeks I’ve been seeing her has opened me up in a way I didn’t or never imagined. She doesn’t pry, but she has a way of asking you something that makes it hard to not spill your guts. BetterHelp has allowed me to clear the fog from my head. And if you’re here, and you feel that same fog, you’ve come to the right place. Get your mind right today!
Shawn P.
I have used BetterHelp twice to help me with anxiety and depression. My family physician recommended I would benefit from therapy. I am self-employed and have a busy schedule with irregular hours. I needed to find a therapist that I could see right away and that I could see conveniently--from home, from my phone, from my vehicle, from anywhere. BetterHelp gave me a list of therapists that fit my personal needs. I was able to select a therapist on my own that I thought was the best match. I am happy to report that I found an excellent therapist. In three months of regular therapy I've made more progress than I have in years. Both of my anxiety and depression are greatly diminished. Not only has my work improved so has my home life. I am enjoying life again. I needed help that was easy to find, easy to use, and actually worked. BetterHelp delivered on all three. Thank you.
Babak
Disgusting therapists, used 2 different therapist both completely useless and hugely incompetent, one of them even insulted me. I raised the issue with better help. They did nothing about it, just posted message under the review to make believe issue is being looked at. Every time I see adds of better help I am reminded what a useless incompetent scammers they are.
Response from BetterHelpJan 17, 2025
Hi Babek, We have tried to provide more information and explain our investigation process to you on multiple occassions. We are sorry for any continued frustration, as we are generally not able to share the outcomes of these internal investigations. We genuinely hope you have been able to find another resource that works for you and meets all your needs. Take care, BetterHelp Team
Lynda S.
My experience with a counselor on Betterhelp has been outstanding. I look forward to my weekly appointments online that have helped me gather more personal emotional strength and resilience. I realize I am on personal journey of growth & awareness.