BetterHelpReviews of betterhelp.com

The Platform was easy to use and convenient to my busy schedule. I'm a working mom of 4 active kids and I was able to find a time to meet with my therapist as often as I needed to. My therapist match was perfect for me. My therapist was kind, attentive, & respectful yet challenged me to hear some hard truths and make some very positive changes in my life. I feel better equipped to handle the daily tasks/challenges in my life as well as handle some very difficult relationships. I highly recommend the BetterHelp platform as well as my therapist!

Easy to schedule appointments, experienced therapists, fantastically convenient!

Better Help was a great alternative to traditional therapy as I was bedridden and couldn’t drive to a therapist’s office. I was matched with a therapist who had similar beliefs and attitude towards therapy. It would have been better if they took insurance but they didn’t.

Although I have not had much experience with the Better Help app itself, the first therapist I was matched with was wonderful. It does seem like something that can make it possible for people to get help they may not otherwise get or be able to have. The different options and methods of contact offered can better accommodate people who might prefer an alternative to a traditional approach and do not get the therapy needed as a result. These different options are also making therapy possible for more by removing common blocks like logistics and finances. I feel it's easier and more likely for someone to find a therapist who is a great match here. Should there be a need to be paired with a different therapist, it is much easier to do so here than in-person therapy.

I appreciated meeting my amazing therapist. Also enjoyed the classes. I don't like how BH harvests and sells data, which kept me from utilizing all aspects of the platform, like worksheets, Journaling, and typing a lot of personal information in the chat (all information that can be used to sell to their affiliate companies). Perhaps that's how they keep their prices down? Some aspects of this service seem dishonest to me. Also, the site sometimes can be slow and doesn't always work.

“I’ve been using BetterHelp for over a year now, and it has been a life-changing experience. The platform makes accessing therapy so convenient, and the ability to connect with a licensed therapist from the comfort of my own space has been invaluable. My therapist, Ronald, has been an incredible guide throughout this journey. He’s helped me work through challenges like getting over a past relationship, starting a new and healthy one, and becoming more self-aware in ways I didn’t know were possible. The progress I’ve made has been transformative, and I feel more in tune with myself than ever before.

BetterHelp has been a game-changer for me. As a busy person, the virtual therapy option is incredibly approachable and convenient. The platform is affordable, works with my insurance, and allows me to access therapy without having to visit a physical location. I love having the flexibility to choose between phone calls or video calls based on my preference, and being able to do this from the privacy and comfort of my own home has made therapy feel much more accessible. BetterHelp has made it so much easier for me to say yes to prioritizing my mental health, and I highly recommend it to anyone looking for support.

I approached this service with optimism, as NHS waiting times are unfortunately long, and I was hopeful for a quicker solution. However, my experience was deeply disappointing and did not meet my expectations in any way. I was referred to a therapist within 24-48 hours, as expected, but unfortunately, the session itself was not helpful. Early into the appointment, within the first two minutes, I was told to stabilise my camera despite holding it as still as possible on my knee (due to video appointments being through the app on a mobile). This comment caused me to feel self-conscious for the remainder of the session. Throughout the appointment, as I shared personal details about my mental health, the therapist would often respond with little more than a brief "yes," followed by long, uncomfortable silences. It was also apparent that the therapist had limited understanding of my mental health conditions, which was particularly concerning given their purported qualifications in this area. In contrast, I was recently accepted for NHS therapy, and after just 30 minutes of my first session, I felt understood and comfortable, which highlights the stark difference in quality of care. Based on my experience, I would not recommend BetterHelp. The service is expensive, the therapist quality is poor, and the overall experience was, unfortunately, a waste of both time and money.