BemindaReviews of beminda.com

Response from BemindaJul 1, 2026

Hi Melissa, Thank you for such a thoughtful review — and it's great to hear that at home your eyes are feeling good. To answer your question: you keep your eyes gently closed for two reasons. First, it's simply the safe and comfortable way to use it — warm steam and the solution are never meant to go directly into an open eye. And second, the warmth and moisture are designed to work on and around your closed eyelids, soothing the delicate eye area much like a warm compress, rather than being applied to the surface of the eye itself. So closed eyes are exactly right. As for the watering during golf — cool air and wind can make eyes water for lots of us, so that one's likely the weather rather than the mask! If you'd ever like us to walk you through Phase 1 and Phase 2 in more detail, we're happy to help at [email protected]. Thank you for giving it such a fair and patient try. Here whenever you need us, The Beminda Team

Response from BemindaJul 1, 2026

Hi Flavia, What a wonderful message to read — thank you so much for taking the time to share it. After everything you'd been managing, hearing that you're feeling this much more comfortable, and better than you have in years, genuinely means the world to all of us here. Reviews like yours are exactly why we do what we do, and "better than advertised" might be the kindest thing anyone could say to us. Thank you. One small, caring note: since you mentioned your eye drops, do keep your eye care professional in the loop on any changes to your routine — they know your eyes best. But mostly, we're just so happy for you. Thank you for letting Beminda be part of your days, and for such a heartfelt review. With heartfelt thanks, The Beminda Team

Response from BemindaJun 18, 2026

Hi Kathleen, You're right to be upset, and we owe you a real apology. Emailing four times about a return and hearing nothing back is a serious failure on our part — that's not how we should ever treat a customer, and we're genuinely sorry you were left waiting. We do want you to know that your refund was processed today, so it should be on its way back to you now. We only wish it hadn't taken this long, or this review, to get there. Your feedback on the fit is heard, too — the mask not suiting your face, with only the strap to adjust, is exactly the kind of thing we're working to do better. Thank you for saying it plainly. We're sorry we let you down on this one. If anything is still outstanding, please email us directly at [email protected] and we'll make sure it reaches a real person this time. Truly sorry, The Beminda Team

Response from BemindaJun 18, 2026

Hi Linda, Thank you for your honesty, and we're sorry it's been disappointing so far. We'd gently say this: a visible blockage on the eyelash line is really worth having looked at by an eye care professional, as it's the kind of thing best assessed by someone who can examine it directly. Your eye health always comes first, and that isn't something a comfort device is meant to resolve on its own. In the meantime, if you have any questions about getting the most from the device, or you'd like to talk through your options, we're here at [email protected] and happy to help however we can. Thank you for giving Beminda a try, and we hope you find relief soon. Take gentle care, The Beminda Team

Response from BemindaJun 18, 2026

Hi Michelle, We're sorry — you clearly wanted to love this, and we hate that it left you feeling it was a waste of money. The most important thing first: receiving a solution bottle with no label and no safety seal is not acceptable, and we completely understand your concern. We take it seriously and want to look into it properly. Please email us at [email protected] — we'll arrange a full refund, and if you're able to share any batch details, it would really help us investigate what happened. On the device itself: if it isn't heating or sitting flush the way it should, that points to a unit that may not be performing correctly, and we'd genuinely like to check it for you. And to clear up the liquid question — tap water is best avoided, as it can leave mineral deposits, with our solution, distilled water, or saline being the right choices. We're sorry this fell so far short, and we'd really like to make it right. With genuine apologies, The Beminda Team

Response from BemindaJun 18, 2026

Hi John, Thank you so much — we're really happy to hear you're feeling so good, and that Beminda has become part of your daily life. Comfort like that is exactly what we hope for. Since you mentioned your eye drops, we'd gently suggest keeping your eye care professional in the loop on any changes to your routine — they know your eyes best, and we'd always want you guided by their advice. With that said, we're simply delighted you're feeling such a difference. Thank you for being part of the Beminda family! Warmly, The Beminda Team

Response from BemindaJun 16, 2026

Hi John, You're absolutely right to flag this, and we're sorry for the confusion — our materials shouldn't be sending mixed messages, and we're getting that corrected. To set the record straight: we'd recommend avoiding tap water, as its mineral content can leave deposits in the device over time. The liquid we provide (the Eye Hydration Complex) is the ideal choice, and if you ever run out, distilled water or saline are both suitable alternatives. On keeping it fresh: emptying any remaining liquid and letting the device air-dry after each use goes a long way toward preventing buildup inside. If you email us at [email protected], we'll send you the full cleaning and care guide so you've got clear, step-by-step instructions to rely on — and we're always glad to help with any questions along the way. Thank you for raising this — it genuinely helps us do better. Here to help, The Beminda Team

Response from BemindaJun 16, 2026

Hi Linda, Thank you for being so fair in your review — and we're genuinely sorry the unit let you down after so few uses. That's not the quality we want anyone to experience, and we completely understand why the jury's still out. We're really glad our team could step in quickly with a free replacement, and it should be on its way to you — replacements typically arrive within 3–5 business days. If it hasn't reached you within that window, please give us a nudge at [email protected] and we'll chase it down right away. We'd love for the new unit to change your mind, and we'll be here to make sure it does. Thank you for giving us the chance. Hoping to win you over, The Beminda Team