BemindaReviews of beminda.com

Response from BemindaJul 1, 2026

Hi Vernon, Thank you for laying it out so clearly — and we're sorry the fit let you down. A mask that only makes contact at the nose and one spot on the forehead, with steam escaping everywhere else, can't do its job, and that's a fair and well-explained criticism. You're not the only one to tell us that a single, non-adjustable size doesn't suit every face — it's genuinely valuable feedback, and we're passing your points on the sizing and cushioning straight to our product team. In the meantime, there's no reason for you to be out of pocket on something that didn't fit. Please email us at [email protected] and we'll sort a return or refund for you under our 60-day guarantee. Thank you for taking the time to help us do better. With thanks for your candour, The Beminda Team

Response from BemindaJul 1, 2026

Hi James, Thank you so much for this — and we're so glad the guarantee gave you the confidence to try, after everything you'd already been through. Hearing that you're feeling no discomfort at all, and that the ten minutes has become something you look forward to, is genuinely wonderful. That little pocket of calm in the day is exactly what we hope Beminda can be. Since you mentioned your ointment, we'd gently suggest keeping your eye care professional in the loop on any changes to your routine — they know your eyes best. But mostly, we're simply delighted for you. Thank you for recommending us, and for giving Beminda a chance. Delighted for you, The Beminda Team

Response from BemindaJul 1, 2026

Hi Patty, We're truly sorry — this is clearly not what you hoped for after so many years of discomfort, and we don't take that lightly. What matters most to us right now is you: because you've mentioned your eyes are redder than usual and itching in a way they don't normally, please stop using the device for now and have your eyes looked at by an eye care professional. New or worsening symptoms like that really should be assessed by someone who can examine them directly — your health comes first, well before any product. We'd also like to make the money side right. Please email us at [email protected] and we'll arrange a full refund straight away — there's no reason for this to have cost you anything on top of the frustration. We're genuinely sorry it turned out this way, and we truly hope you find relief and comfort soon. With genuine concern, The Beminda Team

Response from BemindaJul 1, 2026

Hi Jimbo, Thank you for such a thoughtful review — we're really glad the comms have been great and that you like the look of it! Your point on the fit is well made. A mask that sits too wide to seal properly won't give you its best, and you're not the first to suggest that different sizes would help — that's genuinely valuable feedback, and we're passing it straight to our product team. In the meantime, if the results have felt a bit inconsistent, a few usage tips might help you get a steadier experience — we'd be happy to talk you through it at [email protected]. Thank you for giving Beminda such a fair and considered try! Thanks for helping us improve, The Beminda Team

Response from BemindaJul 1, 2026

Hi Mark, Thank you for such an honest, detailed review — and we're sorry the start has been rough on several fronts. On shipping and support: 18 days is far too long, and being left unsure whether you'd get a reply isn't the experience we want anyone to have. We're sorry, and we're working to do better on both. If you email us at [email protected], we'll make sure a real person gets back to you quickly. On the sore, red mark on your nose: please don't push through discomfort like that. If the mask is pressing hard enough to leave a mark, it isn't fitting as it should — do reach out and we'll help with the fit, and if it's causing soreness, it's absolutely worth pausing until we've sorted it. On the water running out: at continuous flow, the reservoir empties faster by design, so the intermittent setting is more likely to last the full ten minutes — but we're glad to walk you through the settings so you get the most from each session. Two days is still very early, so we appreciate you giving it the full 21. We'll be here to help however we can along the way — and if at any point it's simply not right for you, our 60-day guarantee has you covered. Here to make this better, The Beminda Team

Response from BemindaJul 1, 2026

Hi Pat, Thank you so much — we're really glad you love the simplicity and how it makes your eyes feel! You're not alone on the buttons, though — selecting mist versus heat isn't as clear as it should be, and we're sorry the instructions felt obscure. We'd love to clear that up for you: if you email us at [email protected], we'll walk you through exactly how the mist and heat settings work so it clicks straight away. Thank you for the honest feedback, and for being part of the Beminda family! Here to help you get set up, The Beminda Team

Response from BemindaJul 1, 2026

Hi Karen, Thank you for such a balanced, thoughtful review — and we're glad to hear your eyes seem to be improving. You're spot on that consistency really does matter. We're sorry the fit took some getting used to, though — that's a fair complaint, and finding comfort shouldn't take that much effort. We're sharing your feedback with our product team, and if a few tips might help you get an even better fit, we'd be glad to help at [email protected]. Thank you for sticking with it, and for being part of the Beminda family! Wishing you steady progress, The Beminda Team

Response from BemindaJul 1, 2026

Hi Gary, Thank you for sharing — we're so glad you felt some relief so early on! Those first days can make all the difference, and it's lovely to hear you're off to such a good start. If you ever have questions as you settle into your routine, we're always here at [email protected]. Thank you for being part of the Beminda family! Here's to your progress, The Beminda Team