BemindaReviews of beminda.com

Response from BemindaMay 13, 2026

Hi Bob, We’re really sorry to hear this. Receiving a device that does not work right out of the box is absolutely not acceptable, and we understand why this felt like a waste of time. We’re also sorry about the instructions. That should have been clearer, and our team can provide the English setup guide right away. Please contact us at [email protected] with your order number, and we’ll make this right for you. If the device is not charging or powering on after following the setup steps, we’ll arrange the proper support solution for you. Thank you for bringing this to our attention. Warmly, Beminda Customer Care

Response from BemindaMay 13, 2026

Hi Brenda, Thank you so much for sharing your experience. We’re really happy to hear the mask has become a helpful part of your daily routine and that it feels soothing and relaxing for you. For chronic dry eyes, it’s completely understandable that you may still need eye drops, but we’re glad the mask is helping provide extra comfort and relief when you use it. We truly appreciate your thoughtful review and your trust in Beminda. Warmly, Beminda Customer Care

Response from BemindaMay 13, 2026

Hi Daniela, Thank you so much for your review. We’re really happy to hear you’ve found the treatment beneficial for your eyes. That said, I’m sorry the mask hasn’t always worked consistently for you. It should provide a steady, comfortable experience when set up correctly, so we’d love to help troubleshoot or review your device if needed. Please feel free to reach out to us at [email protected], and our team will be happy to help make sure everything is working as it should. Warmly, Beminda Customer Care

Response from BemindaMay 13, 2026

Hi Catherine, Thank you for sharing this, and I’m really sorry your first experience with Beminda has been disappointing. A defective product, discomfort from the fluid, and a rollerball that does not glide properly are absolutely not the experience we want you to have, especially before an overseas trip. I completely understand why you’re frustrated. I’m glad a replacement is already being arranged, but I’m sorry we couldn’t get it to you before your vacation. When you’re back at the end of May, our team will make sure your replacement is followed through properly and that you receive a unit that works as expected. Regarding the fluid stinging your eyes, please stop using it for now. If the discomfort continues or you notice redness, irritation, or vision changes, we recommend checking with an eye-care professional. We appreciate you giving us the chance to make this right, and we’ll do our best to turn this around for you. Warmly, Beminda Customer Care