BemindaReviews of beminda.com

The unit does not heat up or provide much steam

The unit has never worked correctly. Most times does not heat at all and if it does only on the right side. I contacted customer service and they sent my issue to the higher powers. Have heard nothing since!!!

The mask is not functioning. There is no hot mist. There is actually no mist at all.

Die Maschine funktoniert nicht wirklich. Die gratis Rücknahme gilt nur innerhalb der USA. 50% Rückerstattung ist auch ein Witz. Am Schluss erhält man etwa 30%. Die anderen 70% hat man für ein nutzloses Gerät verschleudert. Spart euch das Geld!

No he obtenido resultados tras tres semanas de uso. Además el dispositivo ya no funciona como el primer día. Ha dejado de funcionar los minutos de calentamiento y de avisar cuando ya está preparado para el uso. El uso de la máscara está muy ligado a adquirir el líquido para producir el vapor. Como hay que vaciar el depósito después de cada uso para proceder a su limpieza y así evitar que se obstruya y deje de producir vapor, se desperdicia mucho producto. Y si, si no se limpia regularmente, se obstruye y no produce vapor. Si sigo sin notar mejoría, lo voy a devolver.

My Beminda was defective and I’m waiting for a replacement.

The device stopped working properly after three or four days. No more steam came out of the right eye. I have spoken to support and they are going to send me a new one. Once I receive it and have approved it, if it works correctly, I will change my opinion, but at the moment I am very disappointed with the product.

Second Update: Now they have responded that they were not correct about exceeding the 60 days, and they are sending a third mask. I will update this post when/if the third mask arrives. Update: Though they promised to send a 3rd mask (after the 1st 2 were faulty), the mask never arrived. So I followed up several times, and was most recently told by one of their friendly customer service reps that I was past the 60 day return period. Well, that all depends when the clock begins ticking. I didn't receive my first mask until a month after I ordered it. We shall see what they say next. It takes so long for each mask to arrive that it's easy to reach that 60 day mark and still have never received a mask that works! This is what happened with me, and it looks like others have had the same experience. We're all desperate for a product that works, so we're willing to put up with BS. Well, take my word for it: this product doesn't work. Look elsewhere for a solution. I suspect the positive reviews here are either fake, or from people with much lower expectations than most of us. Don't buy from this company. They not only sell poor quality products, their policies and practices are dishonest. Original Review: I ordered my initial mask in June. First of all, it took a month to arrive. It never worked properly – didn’t heat, didn't fit my face, dripped water, and came with conflicting instructions. After weeks of correspondence back and forth a representative offered to send a second, "new and improved" mask. This experience (reported by numerous customers besides me) begs the question, if they have a "new and improved" mask why send the poorly designed version first? While the design of the 2nd mask was definitely an improvement and it came with clearer instructions, it did not work correctly either. Only one side heated up and delivered luke warm mist. The other generated cool mist. Other customers also reported this problem in their second mask. After asking me to send a video of the problem, which I did, the customer service rep offered to send a third mask a month ago. So far it has not arrived, and correspondence has been minimal. They respond if I contact them, but there was no follow through on their offer to check and get back to me on when the third mask might be sent. I feel like the video requirement was just a stalling mechanism. The customer service agents are friendly and helpful. Perhaps they're AI bots. Their responses are strikingly similar. At this point I feel that even if they're human, the friendly "support" is just manipulation. While the idea of a steam mask seems like it could help with dry eyes, the masks Beminda sells don’t heat enough to “melt” clogged oil glands. They're also packaged so poorly that it's hard to believe that the company is at all serious about their products. Both boxes arrived dented, with woefully insufficient exterior packaging. The masks are shipped from China. Did they work prior to careless shipping? Who knows. Following the lead of other reviewers here, I looked online and found both supposed "Beminda" mask designs on Amazon for half the price or less. While their name is on the box, it is nowhere to be found on either mask. It appears they aren't even designing these masks (which they imply in their customer support responses), but buying them cheaply elsewhere, slapping their name on a box, and reselling them for twice the price. This is just plain dishonest. I have asked for an update or refund. Whether they provide one or not, three and a half months and 2 faulty masks later, I resent the wasted time and being strung along like this. Who needs the hassle? Save yourself the wasted money and frustration and steer clear. This is not an honest company.