BemindaReviews of beminda.com

Response from BemindaJun 14, 2026

Hi Sean, What a lovely thing to read — thank you! We're sorry your first unit wouldn't warm up, but we're really glad our team caught it early and could get a new, improved one on its way to you before it turned into a hassle. Reviews like yours mean the world to us. Looking after people properly — especially when something goes wrong — is exactly the standard we hold ourselves to, so hearing that it stood out after your past experiences elsewhere is the best compliment we could ask for. We hope the new unit brings you everything you were excited about, and if you ever need anything at all, we're always here at [email protected]. Wishing you many soothing sessions ahead, The Beminda Team

Response from BemindaJun 14, 2026

Hi Myrna, We're truly sorry — this isn't the experience we ever want anyone to have, and we completely understand your frustration. A device that stops working after just 21 days clearly isn't right, and since you're well within our 60-day guarantee, we'd like to put this right straight away. If it's behaving unusually, please pause using it, and email us at [email protected] — we'll arrange a replacement or a full refund, whichever you'd prefer. We're also sorry about the discomfort around the bridge of your nose. That feedback genuinely matters to us, and we're sharing it with our product team as we keep working to improve the fit. We'd really like the chance to make this right for you, and we hope to hear from you. With care, The Beminda Team

Response from BemindaJun 14, 2026

Hi Cynthia, That's a fair point — an exact temperature really can be hard to judge by feel alone, and we appreciate you raising it. The warmth is designed to be gentle rather than hot, so it tends to feel like a soft, soothing warmth rather than anything intense. That said, if it ever seems like the device isn't warming the way you'd expect, we'd genuinely like to take a look — just drop us a line at [email protected] and we'll happily check things over and make sure your unit is performing as it should. Thank you for sharing your experience with us. With warmth, The Beminda Team

Response from BemindaJun 14, 2026

Hi Cathy, Thank you so much for the kind words! Knowing our team came across as responsive, understanding, and professional means a great deal to us — looking after our customers well is something we genuinely care about, so it's wonderful to hear we got it right for you. Thank you for being part of the Beminda family! Warm regards, The Beminda Team

Response from BemindaJun 14, 2026

Hi Cat, Thank you for such a thoughtful review — 24 days of consistent use, and clearly a lot of care in fine-tuning your routine. We really appreciate you sharing exactly what's been working for you. We did want to gently note the dryness you mentioned. Everyone's eyes respond a little differently, so if that drier feeling continues or you notice any discomfort, please don't hesitate to pause and check in with an eye care professional — your comfort always comes first. And if it would help to talk anything through, we're just an email away at [email protected] and always happy to offer support. Thank you for giving Beminda such a fair and considered try. We hope your eyes settle into a comfortable rhythm. Warm regards, The Beminda Team

Response from BemindaJun 14, 2026

Hi Skouse, Thank you for taking the time to write such a thorough and considered review — we read every word, and feedback this detailed genuinely helps us. We're sorry the device fell so far short of what you were hoping for. What you've described — no perceivable warmth at any setting, just a cool mist — isn't how the device should perform, and it sounds like the unit you received may not have been working as intended. If a device ever behaves unusually like this, we'd always suggest pausing use, and we'd really like to look into it for you. Please email us at [email protected] and we'll arrange a replacement or a refund, whichever you'd prefer. Your notes on the fit and seal are just as valuable. A comfortable, even fit around the eyes matters a great deal, and what you've described — pressure on the bridge of the nose, and mist escaping around the edges — is exactly the kind of thing we want to understand better. We're passing your comments to our product team. We're sorry this didn't deliver what you needed, and we'd very much like the chance to put it right. We hope to hear from you. Warm regards, The Beminda Team

Response from BemindaJun 10, 2026

Hi Bonny, Thank you so much for sharing this — "encouraged" is exactly how we hope you'll feel, and we love that your optometrist could already see a difference in your MGD signs on examination. Those changes often show up to a trained eye before they're something you fully feel day to day, so it's a really promising sign that your routine is doing its work. Whatever the combination of factors, the consistency you're putting in twice a day is what makes the biggest difference over time — so we're cheering you on to keep going. We're so glad to have you with us, and we're always here if you ever have questions along the way. Warm regards, The Beminda Team

Response from BemindaJun 10, 2026

Hi Brenda, Thank you so much — we love being easy to work with, and it means a lot to hear our team has been attentive and quick for you. We're especially glad your eyes are feeling better and more comfortable as you go. On the leaking, though — since you've already tried using less water and sitting upright and it's still dripping, that tells us the usual adjustments aren't getting to the root of it, and a towel really shouldn't be part of your routine. It's possible your particular unit isn't sealing as it should. We'd genuinely like to look into this for you, so please reach out to us at [email protected] and we'll check whether a replacement would solve it for good. We're so glad you're seeing good results regardless, and we'd love to get rid of that one inconvenience so the experience is exactly what it should be. Thank you for sticking with us! Warm regards, The Beminda Team