BEISReviews of beistravel.com

The products are actually well-made and high quality, the issue is the customer service. I had ordered 2 products from the US store and had to return them, but I never received a refund despite receiving a confirmation email that the items were received in their warehouse. Several weeks later I checked in and was told it was an issue with their payment processor, but I wish I had listened to other negative reviews here about refunds! If I hadn't reached out there is a 0% chance I would have received the refund (which I still haven't). I then started a claim with Paypal and was then informed by Beis customer service that they couldn't process my refund directly because of this open claim and that it could take up to 75 days. I am still waiting for my refund and I placed the initial order almost 2 months ago. I would give 1 star for this experience, but I gave 2 because I actually do like the product I ended up ordering from the European store.

Do not trust this company with your money. I purchased two Christmas gifts and returned one immediately. Beis confirmed receipt of the item at their warehouse on January 6th. It is now February 10th, and despite the return being processed over a month ago, they refuse to issue my refund. Their excuse? A "technical issue" with PayPal. It’s funny how their PayPal integration worked perfectly when they were taking my money, yet it’s suddenly "broken" now that they owe it back. I have reached out multiple times and even offered to accept a check or an alternative payment method just to resolve the issue. They flat-out refused. Their customer service and finance teams are hiding behind canned scripts rather than actually solving the problem. Bottom line: Beis has my returned merchandise AND my money. At this point, it’s not just poor service—it’s theft. Save yourself the headache and shop elsewhere. I will never buy from them again.

THE WORST ... LET ME REPEAT THE WORST. LITERALLY ON MY FIRST TRIP I WAS SO EXCITED ABOUT MY NEW BEIS LUGGAGE AND THE MATERIAL HOLDING THE ZIPPER IN PLACE WAS ALREADY FRAYING BY THE TIME I GOT TO AIRPORT AND WHEELED IT ONTO THE LUGGAGE BELT. HONESTLY I ACTUALLY THOUGHT BEIS WOULD HONOR THEIR WARRANTY GUARANTEE BUT BECAUSE I PURCHASED LUGGAGE FROM BLOOMINGDALES THEY TOLD ME SORRY, BUT NOT REALLY SORRY! I

Bought their The Large Check-In Luggage Cover in Black. Single use on a trip. Hole in it. Their response... "normal wear and tear that is to be expected from use". So they are admitting that their product is badly manufactured, has inadequate materials for what they are claiming or was faulty but as it was used then there is no quality guarantees.

I’m genuinely disappointed. I’ve always considered BÉIS a high-end brand, but my recent experience suggests otherwise. I’ve been unable to process a return because my order has been stuck as “on its way,” for over a week, and despite multiple attempts to get help, I’ve only received repeated generic responses with no resolution. For a brand positioned at this level, this kind of dysfunction in customer support is surprising and erodes trust.

Don't buy from them. Their customer service is crap. I bought a $300+ suitcase from them. Their shipper never delivered it and they won't help me. Literally ghosted me. No refund and no replacement. I'm going to dispute the charge. But these people are thieves. They also don't stand by their products. They sold me a suitcase with a defective lock and refused to replace it. Buyer beware. Find a company that cares about keeping customers

I purchased the mini weekender a few years ago which I am happy with. I deceived to purchase the medium check in roller from Beis UK site and added to the basket. I reviewed the costs and it qualified for free shipping. I used the express purchase via Apple Pay and after making payment I noticed the prices changed on the Apple Pay pop up window confirming payment made. I checked the email confirmation and I noted that a “duties” fee was added. Upon investigation this is an import tax. So whilst they refer to themselves as Beis UK in the order confirmation they are not registered in the UK hence adding the import tax. This is hidden in the T&Cs that they will add import taxes at checkout. I cancelled my order as it just felt very underhand. For their UK site they should show the prices with all taxes included so it’s more transparent for customers. I know this is how they advertise in the US about you’re selling in the UK and should seek to mirror the procedures normally followed for the market you’re selling.

Horrible customer service. Don't use them. You can can get great travel pieces at plenty of other places that take care of their customers. I simply tried to exchange a piece that was a present for a different color and they refused to honor the sale price. Somehow the system canceled my exchange so they took it as a return. I simply said "no I just want an exchange so please send me the same item in a different color". They refused even though their system glitched and gave me a store credit for half of what I had to pay for the same item. So had to pay WAY more for the same piece. Will never shop here again!