BEISReviews of beistravel.com

Customer service was painful. I placed an order on December 4. When the package arrived, 2 items were missing. I emailed them right away with a picture of what I received...just for them to continue to hound me for more proof! They wanted images of the packing slip, the tracking number, clearer images of the items, photos of the items opened to prove missing items weren’t stuffed inside of them! We must've went back and forth via email at least 3-4 times before they agreed to ship the replacement items, in the course of 2 day...just for them to email today that the item is OUT OF STOCK! 2 days of going back and forth cost me the item I was originally going to gift.

Horrible customer service. Purchased the weekender convertible bag in atlas pink on Thanksgiving for $59 (original price is $110. It was shipped out but apparently their shipper lost the package. I contacted customer service and asked if I could get another bag shipped out but they are out of stock. I asked if I could get the regular weekender in the same color (retails for $10 less) and the answer was no. They want me to reorder at the regular price as it’s no longer on sale. My husband sent an email to the CEO and we have not received an answer. I am extremely disappointed.

Got a make up bag that had two small flaws. Since it’s still expensive even if you ordered during Black Friday, I reached out to the customer service. Initially I was only offered a 15% refund, which I wasn’t okay with. After asking if they would provide me a shipping label to send my bag back to them in exchange for a new one, they offered to just send me a new one without having to return my old one. I was happy with the solution I was offered. Bought my item from the EU website, so I don’t know if the US customer service handles issues differently.

I ordered over $1,000 in luggage on one day and ad listed free shipping over $150 and because i decided to purchase another piece of luggage under this amount I was charged $14.95 and after over 10 emails back and forth with Customer care Rep, James I was told they couldn't waive it. Very disappointing as they truly are not seeing "Big picture" here and I asked for it to be escalated to Management. Just making other aware.

The quality of this product is poor. The lining from the bag separated after 4 uses. The company did not replace or stand by the product. Do not buy!!!

Product quality is beyond poor. Their website refers to an 'easy return process' but there isn't one! Waiting to hear back from support, for such a premium brand they really are appalling.

Customer service is terrible and overall a total rip off. You can find better service and exact quality elsewhere!

The quality is terrible for the price. Within a year I’ve had straps break off and apparently that’s “normal wear and tear”. Insane. Do NOT waste your money.