BEISReviews of beistravel.com

Bought the carry-on and a few accessories for a business trip. Everything was cute, but craftsmanship is cheap. The telescopic handle of the carry-on broke at the airport and had to be checked. Reached out to customer service. Instead of being eager to fix it, they asked for a video “for product development”. I have no problem sharing proof, just frame it accurately. You know your telescopic handles break, it’s your top complaint. Hopefully customer service is better than the quality.

Luckily I didn’t have a reason to deal with customer service, so my comments are based on quality, ordering and delivery. I ordered the commuter backpack and an array of accessory bags like the mesh pouches, cosmetic and tech bags. I actually am very pleased with the quality. This backpack is very sturdy, the zippers feel heavy and smooth, and this particular backpack is weather resistant nylon, which just kept my laptop and iPad completely dry in a downpour. This particular backpack feels astoundingly light on my back. If I pick it up by the handle it’s heavy in my hands but magically in my back it feels 1/3 of the weight. For the accessory bags, they are made of thick materials. The cosmetic bag is a sort of waterproof material too, thick and a securely closing zipper. The mesh bags are super surprising- they feel very strong. I’m not scared of them ripping if they get caught on something. The tech bag is nice as expected, more of canvas material, I’d guess not quite as durable as the other items but still great. I got a slim card holder and the passport holder, but very thick material and straps. My only nitpick feedback would be to see a couple more small pockets in the backpack, but that’s a personal preference and doesn’t affect my opinion on quality. Delivery was fast, tracking was accurate. Things weren’t packed in a high end box, and rather in a shipping bag. While it’s not as luxurious for an opening experience, I’m glad it was in a bag because it was raining when it was delivered. Ordering online was easy, and I was able to find discount codes for 20% off which was a huge help. I’ve hunted for and ordered many backpacks and work bags in my lifetime- this met my expectations and in my opinion, is decently priced. I just ordered a different bag from another company at a higher price point and sat at half the quality by my judgement. If I experience any issues in the future with quality or service I’ll come back and update.

I ordered a product on sale and went to return it and learned it was not returnable....even though it was still offered at full price on the site. I questioned their customer service stating nowhere did it say it was not returnable and this is what I received...note they let me know it was not returnable AFTER I purchased the item!!! -------- Please note that items purchased during our Archive Sale are final sale and cannot be exchanged or returned. This information is included at the bottom of the confirmation email you received after placing your order. -------- Horrible business practice. Will NEVER buy from them again

I have ordered several bags from Beis and am pleased with the design...BUT their customer service is apparently nonexistent or TERRIBLE...another review says it is "CRAP", and I agree. I ordered 2 weekender bags in the wrong color...I have attempted several requests for a return label and gotten the same run around...I have sent pictures of the unopened bags twice and gotten the repeat email to send pictures. I cannot get the return portal to go beyond "back" which does nothing to continue the return process. I am a senior citizen and not very tech savvy so this experience is making me increasingly angry.

DO NOT ORDER FROM THE BEIS. they sent me damaged item, and the other item they sent also not as described from the website, but they refused a return due to its warehouse sale. A warehouse sale doesn't mean you can send me damaged item and not as described item. DO NOT ORDER FROM THEM!!!

I made a comment yesterday that my zipper broke on my bag and they said it was wear and tear giving one star. I can’t find that comment so starting a new one. They messaged again giving me credit for another bag and they have a great selection. This just turned me into a regular customer. Thank you!

Beis travel. This is supposed to be a high quality luggage line, and is priced that way. I intended to build my luggage set with them. I bought the carry on suitcase last year and was satisfied enough to recently purchase the weekend backpack to match. The colors of the two pieces are completely different. To have such color variations in different pieces within the same set is completely unacceptable. I tried to return or exchange the backpack and was told that because I bought it during a sale that it was not available for return or exchange and just said they were sorry. I now have 2 pieces of luggage that don't match and Paid over $400 for them. They did not offer options to make the customer satisfied and that is also completely unacceptable. Do not buy from this company. There are plenty of high end luggage companies to choose from, and I bet the colors in their luggage "sets" actually match. Don't and I repeat DON'T buy from this company.

I'm totally upset with a company that I recently started doing business with. Beis travel. They sell luggage. I've purchased quite a bit of it over the last few months. I referred friends and family to them. Enough purchases so that I am a VIP and have earned a LOT of points. However, today was the last straw. I like their luggage, but their business tactics are terrible. They have encouraged me to cash in my points on something from their inventory on numerous occasions. However, every time I try to do that, there is some excuse why I can't. If there's a sale going on, I can't use my points. I even waited until this latest sale was over and tried. That's when I found out that I have to purchase $75 of non-sale items along with redeeming my points. WHAT!?! Besides, the points expire after 6 months if you don't purchase something else. I've already lost 800 points because of that. Then today, I found out that the luggage that I bought as a gift and tried to cancel less than 24 hrs after purchase wasn't cancelled because it wasn't within AN HOUR OF THE PURCHASE. I was trying to cancel it because it was a duplicate of what my daughter-in-law had purchased. On top of that, I can't return it because of the "fine print" which says that it is a"Final sale". DON'T DO BUSINESS WITH THIS COMPANY - BEISTRAVEL.COM! I honestly doubt that they honor their warranty either, but I sincerely hope I don't have to find out.