BEISReviews of beistravel.com

Terrible company. Would not work with us at all regarding a refund. The products we bought did not fit the description they claim.

In blatant violation of GDPR. The ordering proces in itself was not an issue, but I have been trying to get rid of this companys communications for months now. The unsubscribe link they have in their newsletter does not work. I then contacted them directly and asked them to remove me from all lists manually. They claimed they did this, but obviously that was not correct, since I'm still receiving their emails. Apparently the only way to get rid of these people is to block and report all their emails. Additionally, and this might be coincidental, but I have received a lot more spam since I ordered from them. Would not be surprised if they sold customer data, since they're not adhering to GDPR anyway. I would not shop here again, as they obviously have no idea what they're doing, so I wouldn't trust them with any of my data, knowing now how they operate.

Terrible customer service. Nothing special about their product. I do not recommend ordering anything with Beis. We attempted to exchange our luggage for two larger ones. We paid for two new bags as they informed us they would refund. they did. Then, they took the money back and held it for over 30 days. It has still not been returned. They have no customer service. It has been hugely frustrating. I DO NOT recommend ever purchasing anything through this company.

I’ve purchased hard shell luggage from this company that was extremely low quality. With the first use of the luggage, the scale didn’t work. Customer Service told me sometimes it doesn’t work which is a disappointing response for a $300 piece of luggage. In packing for my second travel with the luggage, I noticed that a button inside the luggage popped off making one of the pieces useless. Their customer service told me their quality team said it’s from “wear and tear” and all they could offer me was a 15% refund. All of this for a piece of luggage I used once and is well under a year old. This company overcharges for poor quality and knows it evidenced by the fact that they don’t stand by the quality of their products. If you’re between Beis, Away, or any other reputable travel brand, choose the other brand. UPDATE: I am bumping the rating from 1 to 3 stars as Beis’ customer service did right by me and are replacing the faulty luggage.

I ordered the Beis carry on bag, and chose the DPD 3-5 day ground shipping option. I reached out to them when the tracking information showed that it was going to be posted with Evri (formerly Hermes). I contacted them before it was passed to Evri to say it shouldn’t be sent with Evri but with DPD, they said their delivery provider must have sub contracted out and it was not their responsibility. Anyone in the UK who has ever had anything shipped by Evri / Hemres would understand the dread that fills people with, especially as I had paid for DPD delivery as they are known nation wide as the worst delivery provider, with high numbers of parcels being damaged or stolen. Recently with Evri I’ve had parcels held with them for 10 working days when it was next day delivery, I’ve had parcels arrived damaged so felt naturally concerned that something that was over £150 was being delivered by them after I’d selected DPD delivery. It also states on their website that all shipping is carried out by DPD. I followed up with them numerous times as they had broken UK Consumer Law by not fulfilling the service I paid them for. I repeatedly highlighted that this wasn’t ok and that DPD wouldn’t sub contract out to Hermes and that they have a legal responsibility to fulfil the delivery service as I paid for it. I asked for a refund for the value of delivery and they flat out refused and completely ignored their legal contractual obligations. Do not pay for the DPD delivery upgrade as they will just deliver it with Hermes/Evri anyway. Very poor customer service and illegal behaviour.

Rubbish quality. Ordered the bag for daily use to use for university and whatnot and quality does NOT reflect price at all. Stains so easily which I understand because it is a beig colour but when I put in the washing machine, THE STAIN DID NOT COME OFF. THE STAINS ARE STILL THERE. Claim to be helpful but did not offer me any condolences for the product, didn't offer me anything basically. Bad quality, expensive, don't waste your money!!

Received the wrong bag for Christmas so I filled out the gift exchange form on January 2nd and received a confirmation that they received the request. Hadn’t heard back from them, so I messaged them on January 15th to follow up, they told me to put in a new request with new info, when I did so it said my exchange/return window has closed on January 13. After reaching out to them expecting them to respect the January 2nd date, they proceeded to say that they can’t do anything about the situation even though this whole situation is their fault for not responding. They refuse to help and find a solution. Terrible terrible terrible customer service !!!!! So disappointed and disgusted with this whole experience.

I ordered the small carryon in grey based on it's features and weight. I had a small issue when it was quickly delivered and customer service promptly responded and took care of my issue. Shipping was fantastic and I was notified when it was going to be delivered. I ordered the luggage in grey but really wanted the pink, but very happy with my choice! I bought a pink weekender tote from Amazon so I have a little pop of color anyway. Im happy this piece is lighter than a lot of luggage.