BEISReviews of beistravel.com

I recently purchased the convertible weekender and the bag arrived with what appeared to be a scratch down the leather section at the bottom. At the time I didn’t realise but in hindsight I don’t even think this was a Beis quality issue, I dare say it was customs when entering Australia! I emailed them and explained what it looked like with photos - they responded within 24 hours and had sent a new bag with a tracking number the same day! It was such a smooth process and I’m so happy with the service - the quality of the bag is also amazing. I will definitely be purchasing more products and they are so affordable for the quality, compared to alternatives in Australia!

The Beis backpack has quickly become my travel saviour the quality of it is amazing and have used it on multiple trips without any issues great for weekends away as a personal item since most uk airlines got strict with sizes not had any problems being allowed to take it on. Can fit so much in it and any stains have come out quite easily with a little bit of detergent and a cloth arrived really quickly can’t wait to grow my collection

My carryon had an issue with the locks as soon as I opened the box. I emailed customer service several times describing the problem and asking questions about how to fix it. Every time, I got the standard answer telling me how to change the code which had nothing to do with my problem. I got so frustrated that you can’t contact a human by phone or chat that I just returned it. I would be hesitant to order from them again knowing you only have email “support”.

I had an amazing experience with Beis customer service. I was traveling domestically the day that I received my Beis weekender bag in the mail. I filled the bag to the brim, and attempted to zipper it; as soon as I closed the bag, the zipper fell off and broke. I emailed them right then, and they responded within 24 hours. They asked I send a picture of the missing zipper, and within a week, I received my new bag. Hounding them definitely will not work; they state that they will respond in 24 hours to all inquiries, which they sure did with some patience. I will definitely be a loyal consumer, and I am excited to try out Shay’s other items!

Worst online shopping experience I've ever had. Never buying anything from Beis ever again. I put in a return request with Beis. Though I knew I would be responsible for the return shipping cost, I assumed that since the address they ship from was in the UK, that I would be asked to return things to either the same address (or another within the UK). After I emailed them, I was told that I would need to ship the bag from the UK to the Netherlands. This cost me an additional £20 and made for a poor returns experience right from the start, but as long as I got my refund I was willing to look past this. Then after multiple emails back and forth regarding the return, Beis refused the delivery TWICE! When I asked why, they had refused it, I got no real answer to the question. My courier has now begun the process of sending the parcel back to me and I am having to pursue a refund via my credit card company.

I added products to my shopping cart and used the 15% first purchase coupon. I didn't notice that because of the coupon being applied, that I had to now pay for shipping. As soon as I noticed that I had to pay for shipping (I hate paying for shipping), I emailed them asking if I can cancel my order i had placed minutes ago so that I can re-order and order more things to meet the free shipping quota. I went back and forth so many times via email with the customer service asking if they could cancel my order and reinstate the 15% code so I can use it to place a new order. At first, the agent offered me 15% off. I thought, if that covers the shipping cost, then fine. I had mentioned in the very first email I had used the 15% off coupon and wanted to cancel my order after realizing I was paying for shipping but wanted to reinstate the 15% promo code so I can place a new order. The agent did not read my emails because after many more emails, they noticed I had already used the 15% coupon and said he couldn't give that discount to me. I said, fine, then cancel my order and he said he would. Then I get a notification that it's been shipping and that it's arriving today! I sent them an angry email saying I had requested this to be cancelled and had already spoken to their customer service many many times about this. Now, I'm being told it's be re-routed to them and my order is cancelled but we'll see if they credit my card back. Their customer service is so lacking that I don't know if I want to re-order their products. It looks cute online but not worth the hassle of 15 emails back and forth to cancel

Terrible.... I ordered a work Tote and when it arrived I decided I would like to return it and order the larger size. I am in the EU and when you go to the website it says to contact customer care to organise it. Contacted them and I get a reply saying to check the website with a link to the page that tells you to contact customer care. Contacted them again and I have been back and forth for 2 weeks and gotten no where. I can only assume they are dragging out the time so that I am ineligible for a refund. I will certainly not be buying the larger Tote after all this.

No physical phone number for customer service assistance before or after purchase. This company only communicates via email and they take months to respond, if any response at all. You have to be invited to post a review so of naturally, they post only the positive ones. Their reward points system is faulty, at best, and if you wait for a response for assistance the product will surely be sold out by the time you receive an answer. It is cute and chic travel gear, but not worth the hassle should you encounter ANY problems or questions with your order.