BedStoryReviews of bedstory.com

My issue was resolved timely, respectfully and adequately. I appreciate the ease of getting this resolved.

I order a mattress topper through Amazon but after it came realized that it wasn't what I was looking for. It had expanded and couldn't be fit back into the box, so I contacted BedStory customer service for assistance. They were extremely helpful and ended up offering me either pickup or a 50% refund and I could keep the mattress to sell or donate. I took the second option and am happy that I will both get some money back and see that the mattress topper is useful to someone.

Topper im Maß rz gelauft der topper ist jetzt schon kaputt und man will nur 45% entschädigen das ist das letzte

Mattress topper losing its integrity by 70-days use. Even dangerous now when exiting bed pursuant flattening [loss of integrity] into a chute-like shape. That plus hangs few inches over side = slip & fall to floor or if lucky up against wall Whether it's design/manufacturing or me. Don't know?!? Probably both!! I would not recommend to a friend. Contacted BedStory & received reply as recognition of receipt of my concern. But no resolution!! Finally, straps don't hold topper in place. Thus, slides few inches over side [used for into/ outof bed]

I recently purchased BedStory’s premium hybrid mattress and it was too firm for my liking so I reached out to customer service. Within three days BedStory had satisfied my concern to my satisfaction. Thank Ada for helping me through it all!

We had high hopes for this American made bed, but after 1 1/2 years it began going soft. We purchased the through Amazon 2 years ago this month 6/23, it was supposed to be medium/firm. My wife could no longer sleep on it due to softness. We contacted Bedstory, they offered a 35% refund, but had to be on original credit account. We closed account a year ago. They couldn’t help us, neither could Amazon. Very disappointed with this $500.00 mattress,& Bed Story. Would not recommend.

I recently purchased BedStory’s premium hybrid mattress and had an occasion to contact their support center. Within three days BedStory had satisfied my concern to my satisfaction. I want to say the Customer Service provided was excellent. Emily and Emma, my Support Representatives corresponded with me and directly addressed my issue. Nothing was generic or computer generated. We now have two BedStory mattresses, their topper and a set of their pillows. A company that works with me in the manner they did deserves my support. I highly recommend BedStory.

I have never seen such a superb customer service department within the Bed Story & Household Products USA website. This is because they have employees such as Grace and Cora that are setting the standard in customer service. Typically when you have a question or a problem with an order it takes days just to get somebody on the phone or to write back on