BedStoryReviews of bedstory.com

After only a few months of sensible use the mattress I purchased began to produce uncomfortable areas as the springs appeared at the surface.Although my interactions with BedStory consisted of polite, friendly and empathetic emails they did not result in a replacement.I was offered a 40% refund then50%.I reluctantly accepted 70%as a replacement offer was not forthcoming and by then it felt like I was in an auction! The mattress was not fit for purpose and I would not buy from this firm again.

Ordered a mattress topper which was very nice. But too formal for my partner. I contacted customer support and they offered me a discounted refund if I kept it. After a few emails and being unable to fit the topper in anything rational to send back. I received a partial refund and have kept the item. Great customer support!!

After sleeping on the mattress for a couple of months, I decided it was not for me. I called Bed Story and I spoke with a young lady on the phone. She took my info and told me that somebody would be in contact with me within 24 hours. I didn't hold my breath! Much to my surprise, I received an email the next morning from Hana, a sales rep. After a couple of emails back and forth, she issued me a credit for the full amount. She also told me to donate the mattress, which I have done. I am very happy with the experience that I have had with Bed Story Mattress Company

Amazing product and the best is the costumer care! Every problem or questions, they will be with you! Fast in replying and super kind.

I purchased a mattress thru Amazon. It arrived earlier than expected and was easy to set up. There was an issue that needed addressing so I contacted BedStory directly. My info was taken and as promised less than 24 hours later I was contacted back. All correspondance has been quick and they were eager to make sure my issue was solved. So nice to be able to have such great service these days. And my son said his new bed is quite comfortable. Win win for me here. Thank you!

Amazing customer service and great value for a quality mattress. Response time from customer service was incredibly fast

Grace and Cora were quick to respond to my inquiry about an online purchase of a mattress. The customer service has been outstanding! I am happy that I purchased a mattress with the company.

The mattress is firm as I wanted. It helps my back a lot. Customer Service has also been very helpful and I am very happy with the product and service.