BedStoryReviews of bedstory.com

What great Customer Service!!! they are terrific

Love your products. Just purchased a second mattress topper

Very quick and timely service

We kept our mattress for the better part of the full year to really give it its best chance but couldn't stand the back pain anymore. When trying to file the warranty, they refuse to just give us the full refund promised. I have been going in circles for months telling them multiple times I don't want their partial refund offers and they keep giving more offers ans tips to make it work within the first few weeks to months, which we are well beyond. They do everything they can to NOT honor the warranty, so I recommend to just buy your mattress from somewhere else. This is not worth the pain of this customer service team and I will never buy anything from them again. Very dishonest.

Wounderful Experience. ThankYou Much. Richard.

I made two phone calls on two different days and all's I got was a recording saying that they would call back. I never got a call back and still haven't got a call back so I did the purchase on my own without any info from customer Representatives I haven't got my mattress yet so I can't rate how the mattress will be but I'm hoping that it will be as good as it says

Great customer service , constant communication and updates with me after I wanted to change the delivery date.

- missing 3 inch all around the bed - deformed - come in a rolls without air that break all material inside so the bed wont come back is original form! - bad quality material its the last time i buy a bed rolled like paper-thin. its not professional to ripe material like that! im very disapointed of bed story i wont buy there anymore i dont like the company and there product!