BBQGuys.comReviews of bbqguys.com

Jeremy at BBQ guys provided wonderful customer service when my grill was not delivered as it was marked by the delivery service. He assured me that a new order would be sent out to me without any cost to me. Thanks BBQ GUYS especially Jeremy. I appreciate your assistance.

I am very happy with my items purchased. The Patriot fire pit is beautiful and well made. I had a problem with one of my items shipping but I spoke to Danielle from customer service and the problem was taken care of immediately. Great products and Great customer service. I would definitely order again.

Easy website, great prices, product delivered promptly and in great condition.

Got a great deal on a sweet Weber grill. Very happy with price. Shipping time was much faster than my other oprions as other sites didn’t even have it in stock. Arrived on time in perfect condition. The only thing that could have made my experience any better is if it came assembled which isn’t a realistic expectation on my part. Easy to assemble though. Grill works perfectly!

I recently made two large purchases from BBQ GUYS. Their customer service was great and it was a pleasure to work with them. I received my items sooner than expected and they were exactly what I wanted. It was also a pleasure to work with their freight delivery company R and L carriers, they are terrific. Just made another purchase and was told it would ship in 10 to 14 days. It shipped next day and I received it in 4 days! Awesome! Can't recommend BBQ GUYS enough !

Great on all counts! Informed and helpful pre-sale people. Best prices, at least for the smoker I was buying. Faster than advertised shipping. Fast knowledgeable support when something goes wrong.

My grill arrived quickly and well packaged. All components were accounted for and assembly was a breeze. No issues after two uses within the first week. Everything has turned out great.

The stainless steel grill I ordered (I spent a total of $1855.31) came damaged in freight. The whole back of the grill was pushed in, leaving dents in the stainless steel on both sides of the grill and also causing the fold down table on one side not to work properly. It has to be forced to open and to close. I dealt with a guy by the name of Damon D***** over email and sent pics to him as he requested. I was given a $160.12 credit (wow). So I emailed back to let him know I wasn’t satisfied with that and asked him if I could just return it. He never responded. That was almost 2 weeks ago and still haven’t heard back. I’ll never do business with this company again and suggest you don’t either.