BBQGuys.comReviews of bbqguys.com

Disappointing Customer Service After Spending Over $3,500 I purchased the Gozney Dome XL Gen 2 Propane Pizza Oven (Off Black – GMPOBUS1825) along with the stand, shelf, placement peel, turning peel, and the Gozney Dome Gen 2 Neapolitan Arch (AM1987). As part of the promotion, BBQGuys also advertised a cover, oven door, and pizza peel with the purchase. After placing an order worth more than $3,500, I expected a smooth experience. Instead, I received repeated text messages changing the delivery date from one day to another. When everything finally arrived, I discovered the oven door was missing. I immediately emailed customer service, but no one ever replied. I then contacted them through live chat. The response I received was disappointing. I was told: “This was a gift. If there is an item missing, I can send out a replacement, but this was already a free addition to your order.” Nothing is “free.” I spent over $3,500 because those advertised items were part of the purchase offer. Calling them a “gift” after they fail to deliver one of them is not acceptable customer service. To make matters worse, the Gozney Dome Gen 2 Neapolitan Arch (AM1987) they sent is too small for my oven. I emailed them about that issue as well, and again, no response. The live chat experience was also frustrating. Instead of taking ownership of the problem, they repeatedly asked whether I had checked all the boxes and focused on shipping explanations rather than addressing my concerns. My biggest concern now is what happens if something goes wrong with the oven itself? If this is the level of customer service for a missing accessory and an incorrect part, I have very little confidence that warranty or future support would be handled properly. The products themselves are high quality, but customer service is a major disappointment. For a premium purchase at this price point, I expected much better communication, accountability, and support. Based on my experience, I cannot recommend buying from BBQGuys.

On 06/03/2026 I ordered a patio table and 4 chairs for over $1400.00. I received an email within an hour that it had shipped. on 06/04/2026 R+L Carriers sent a text stating will deliver your shipment on 6-11-2026 between 10:00am-4:00pm. and I needed to confirm which I did. on 6/11/2026 I waited all day but no delivery and no messages from BBQGuys or the carrier. On 6/12/2026 at about 10:30am a text from the carrier that it was out for delivery. Again we waited all day, no delivery. At about 6:45PM another text item has been delivered with a picture of someone else's house. I immediately called the carrier and BBQGuys neither was willing to help at all, I had to wait until Monday for both. The carrier promised to contact me on Monday. I told the BBQGuy to cancel the order and they can figure out how to pick it up. On Monday 6/15 I received an email from BBQGuy's completely ignoring the fact that it was delivered to the wrong address and telling me if I was unhappy to process a return request, I'm sure at my expense. Luckily we were able to determine where it was dropped off so I had to go there disassemble the pallet and load it into my vehicle. No thanks to BBQGuys UPDATE 8/14/2026: In response to this review BBQGUYs refunded me $200.00. As a result I raised my rating from 1 star to 3. We are happy with the table and chairs and hopefully they will be more responsive to customer problems in the future.

I don't like that I have to wait over a month for my delivery.

We feel we were treated fairly in ordering the table set. Assembly instructions were very minimal and not very clear on how to assemble the chairs. After some trial and error I did manage to assemble them correctly I suspect. The table to did have a minor "ding" in the top right beside the fire pit burner. Overall we are happy with the quality of the set. It is well made with good solid materials and should last for years if properly cared for.

Patio heater came and it had broken parts. followed all instructions texted pictures . i have been waiting several days for instructions on how to return heater and receive credit back on purchase. I ordered a new heater and awaiting its arrival for electrician to install . Thats if upon arrival its a good heater, I am 2k into this experience. BBQ guys return process and support is cumbersome . UDATE 8-28-25 this was resolved new heater came in good condition and refund was credited to account for broken heater .

Website isn't accurate. Discount code didn't work and product wasn't available even though the site says it is. Customer service agent was great!!!

The product and price is quite good. The problems arise from a poor tracking system. I bought a table top fire pit, propane fitting and fire glass. The pit arrived fine, the fire glass turned out to be out of stock ( notified six days later, after two phone calls ) and the fitting still hasn’t shipped. Without all the parts the system is unusable, and they did a poor job of communication. The sales force has little idea of the warehouse stock. In this day and age company communication is relatively easy and key to success.

Except for delivery I would give five stars. Order elsewhere if possible. This (shipping) has been a longstanding issue judging from their reviews and I dare say it hasn’t improved. They left my 300 lb grill in the middle of my NEIGHBORS driveway!