BBQGuys.comReviews of bbqguys.com

Easy website to navigate , great prices and customer service

I ordered the incorrect Weber Q cover and BBQGuys immediately sent me the corrected replacement! NO HASSLE and I am a thankful fan of these guys👊👍

Ordered a Weber SE-310 with some accessories, it came ahead of schedule just in time for the holiday weekend. Very happy with their service.

Great experience with BBQ Guys! A bit nervous based on some of the isolated reviews, but had my first cook within a week or so of placing the order! Delivery service was on time & able to monitor shipping throughout the week of anticipation.

Order over 5k worth of product and waiting for shipping. Was contacted by their carrier R&L and was instructed that i needed to be home all day for deliver 4 days later on 9/4 Called in and confirmed the delivery date and their website showed the same as a delivery for 9/4/20. Feeling this was a good date and confirmed. I took the day off from work and set the contractors to be here on 9/5/20 to install the grill. Waited all day and finally called in to confirm delivery. Support told me they had not even received the product yet and it i would have to wait till next week. No call, no email no nothing. The carrier was very dry and did not care much. So i reached out to the BBQ guys to tell them of the terrible customer service from their carrier and Nick the rep said sorry once we ship it is out of our hands? everyone has washed their hands of this. BBQ guys has my money. I lost a day of work, scheduled contractors and had everything set up at their direction and then nothing. everyone walks away and leaves the customer hanging without a care in the world.

Arrived very quickly. Great service.

Excellent service. Had just what I wanted and delivered it quickly. Highly recommend.

I've order several big ticket items and several small ticket items from BBQ guys over the past several years. I have never had any issue with items, shipping, damage, etc. They are my first 'go-to' when I'm shopping for BBQ stuff. I don't know why the other poor ratings, but I'd give these 'guys' top notch rating.