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BBQGuys.com (bbqguys.com) has 665 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Claim this listingMeat, Seafood & Eggs · Natchitoches, Louisiana
New
Meat, Seafood & Eggs · Wells, Maine
Excellent
Meat, Seafood & Eggs · Huntington Beach, California
Excellent
Meat, Seafood & Eggs · Punta Gorda, Florida
Excellent
Showing 205 reviews with 1 star · Clear filters
michael F.
We had specific shipping concerns that were voiced by phone to our sales agent. We were told whatever we wanted to hear in order to complete the sale. The minute they got our money, everything changed and they left us to try and fix their incompetence ourselves. They preferred to cancel the entire $4000 order tahn simply contact FedEx and redirect a small part of the order. Terrible company. We cancelled the oreder.
SANDY
We purchased a grill for an outdoor kitchen a 4 years ago with a lifetime warrantee from BBQ Guys and Blaze. We also purchased refrigerator, side burners and a few other items. Our regulator for the gas hookup that they provided is now falling. BBQ Guys states we have to wait months for parts to arrive before they can ship. They have many grills available to ship as a replacement but refuse to do so. I guess warrantees mean nothing to Blaze and BBQ Guys. We will now go into the holiday season where we entertain family and friends with NO WOKING OUTDOOR KITCHEN......
Dylan
Ordered a $3800 artisan grill and the grill does not work. This company offered 0 support and says they are a e-commerce company. Do yourself a favor and order from a local company that provides hands on support
John F.
The shipping time took too long and longer than they said it would take on the website. When I couldn't get the product in time, my GC couldn't wait for the vents and ended up using a product from a local outdoor store. When trying to return the product, they charged fees to return, which its their fault that it didn't come in on time.
Mike F.
Do not order from them. Delivery is absolutely atrocious. Spend the extra $100, and get your order.
Casey P.
They marketed and sold a product they do not have in stock. And there was no notification of this. I've paid for it and have no idea when it will ever come in because they don't have it.
Response from BBQGuys.comAug 27, 2026
Hi Casey, we do apologize for the less than ideal experience with the backordered product. We have checked on your order, and it does look our team was able to help you cancel it and receive a full refund. Please do not hesitate to reach out, if that refund does not come through in the communicated timeframe.
RL
I ordered ONE grille and somehow the confirmation sent to me showed two. I called quickly to get it corrected and was told it was too late (less than two hours from confirmation receipt) that the grille(s) had already shipped. It was only after that that I received a shipping confirmation. Now they're saying I'll be charged for return shipping on an item I never wanted.
Marc
Ordered a Weber grill. 3.