BBQGuys.comReviews of bbqguys.com

Improve response time and shipping time for purchases. Uphold your guaranteed ship date. Correction: bad experience turned into greatness customer service contacted me fixed the problem and now my shipment is arriving early! Great job guys! Thanks so much

After posting my review they reached out to address the problem So ill upgrade it YEs the horrible customer service reviews are accurate. Website has some false advertising Website has offer of a free accessory with purchase of the grill. They ignore my queries about that. Delivery services are lousy too. Grill is still sitting somewhere ina warehouse locally now for 6 days good product selcion though.

This is an update to my review on July 15, 2026...Thanks to a friend with experience in the repair industry, he got the machine working great and we are happy with the machine. But this review is more for Jon with BBQ Guys...I spoke with him originally and I was a bit frustrated bc there wasn't anything BBQ Guys could do(GE requires you to work directly with them on repairs and service). However, for the past 3 weeks Jon was in contact with GE to give permission for BBQ Guys to help me with my issue but to no avail. Jon went as far as to offer a refund for the item since GE would not be of more assistance. Jon went above and beyond and did all he could to make sure our machine was working. Many thanks to Jon and his follow up.

The website was easy to use, and comparing grill models made choosing the right one simple. The included cover and grilling tools were a nice bonus. Delivery was fast, and the grill is excellent quality. I'm very happy with my purchase.

what I needed and more

UPDATE: I just finally received the cover. Also, it would only be fair to mention that BBQGuys also contacted me since I wrote this review and offered to refund $50 for my trouble. So I've upgraded my review from three to four stars. Original review: I recently After shopping around, I decided to order from BBQGuys because they were the only company offering a free cover. I placed the order on 5/11/25. They claimed that they would ship with a week, which of course, was later updated to a later date. Kind of cheesy. But, I did get the grill relatively quickly, albeit later than promised. However, the cover has yet to appear. I’ve now inquired 3 times, only to be given identical “updates” promising a new, later, ship date. It is now 5/12/25 and the most recent update claims that it will now ship on 6/26/25. ?????? I’m not buying the standardized “supply chain problems” excuse anymore. Since I can easily have the very same cover delivered overnight by Amazon, I’m beginning to suspect that the “free cover” promotion was nothing more than a sales hook to get people to order grills. I hope I’m wrong, but in the meantime, my brand new grill has now been sitting outside in the elements for a month without a cover. And with very little hope of actually getting one in the foreseeable future. They should at least offer to refund me the cost of the cover that I’ll likely just buy from Amazon to avoid further exposing my new baby.

BBQ Guys gets four Stars however (Please) address the shipping supplier you use for large/ heavy items and or provide shipping options to the customer.

Updated review, after a very rocky start with CS and Smokin Tex, problem has now been resolved through diligent CS staff. Very grateful