BaubleBarReviews of baublebar.com

Excellent customer service. Resolved my issue in less than 24 hours.

I purchased some BaubleBar products this year as stocking stuffers and fun gifts for friends. I had a stone fall out of a bracelet purchased for myself a few months after and they shipped a new one pronto.

Love their products and quality! It’s not easy to find a responsive customer service either but I was so happy with the incredibly fast response and kindness from the rep!

Terrible experience and would never shop here again. I ordered a necklace with the name “CORA” and it clearly looks like “OORA”, so much so that their AI customer service agreed. Human customer service disagreed thus they will not fix the issue. I obviously cannot wear a necklace that looks ridiculous so it’s really unfortunate that my hard earned money will go to waste. I will never shop here again because their marketing is terrible (there are clear lines of separation between letters in their online images, but not in the necklace I received) and their customer service is even worse.

customer service experience was 5 star. In terms of Nina necklace, I would give it maybe 4 stars. Reason is that the gold in the necklace is far more subdued in the photos but when you get it, it’s kind of hard to take your eye off the gold and it takes away from the gems, so it would be great if they could thin out the gold so that the color could stand out more. Good quality but it’s kind of like when you’re watching a band play and the guitarist is screeching over the singer and you just can’t hear the singer sing? Kind of like that.

The bracelets we got were really beautiful but I unfortunately had an issue with one and Chani with customer service helped me so quickly it was amazing. I couldn’t have asked for the situation to be dealt with in a better way. Definitely earned a lifetime customer.

Love my personalized tote that I’m using for pickleball! The front pocket had weak stitching and tore but I reached out to their customer service # and Baublebar went above and beyond to replace the bag. Exceptional customer service that deserves a positive shout out and a super cute bag. Will definitely purchase again.

I have been shopping with Baublebar for probably 10 years now. I got a custom phone case as a gift (replacing the same one I had for over a year), within a month of use, the sides of the case have become completely discolored. I reached out to CS and was told this is "normal wear," after 1 single month of using it and costing $75, this is a joke of a response and so upsetting. I expected more from this company, my mistake.