BaubleBarReviews of baublebar.com

I ordered an item that said it would be shipped October 16. It did not list this as "estimated" or "expected" it said it would ship from their warehouse on that date. That date has come and gone, and I haven't received any communication regarding the delay. Now that piece, on their website, says it will ship November 9, nearly a month later (if it ends up actually shipping that date). I reached out to Customer Service and was in a back-and-forth convo with an AI agent, that didn't even understand part of my inquiry. Further, when I asked to speak to a human, I received a message that they would reach out, and that hasn't happened. Update: someone did reach out and said they understood my frustration, and the item is delayed. I reiterated my frustration that nothing had been communicated re a delay prior to me reaching out. I will update this review if I end up receiving the necklace.

Ordered a necklace and a $10 pouch (to avoid s + h charges) Hard to find order #. THEN...Pouch is not available for return (!) and the $80 necklace - which did not work for me - they wanted me to check a box on why I "did not like it". Closest thing i could find was "color was not as appeared". Now they want a PICTURE... idk even how to do that! Why?? I just received it yesterday - its still in original packaging. I will not be doing business with a company that makes it THAT hard to return things! UGH

I recently made 2 purchases: the Disney ghost earrings and the Halloween bag strap charms. The bag strap charms would not stay on my belt bag and on one of the earrings, the closure was very loose. I was able to close it, but it unclipped, fell off and I lost it. I contacted Baublebar and Amelia was so helpful! They are refunding me for the bag straps and replacing the earrings. That's the way you treat customers!

Purchased a customized name bead bracelet that I loved! Had my mother’s name on it who has passed away and it became my favorite bracelet. One day I noticed one of the letter beads was broken and I was heartbroken. I had only had the bracelet for one month and tried to be careful with it. I decided to contact them and ask for a replacement letter. I figured I could make the repair myself. The replied promptly and so sweetly. They asked for some photos and the tale of how it might have been broken. After my photos they informed me that a replacement bracelet is in the way! I will now be purchasing many more items from them. Customer service is 100%!

I ordered a custom XS necklace with my name on it a month ago. I spent $60. I’ve worn it a handful of times and it’s already so tarnished, it’s so disappointing due to the price. I assumed it would at least be water resistant, but it reminds me of typical Target jewelry or something you’d get from shein.

I absolutely love Baublebar!! their customer service is amazing! Anytime I had an issue regarding a product they would help with no issues! I have been buying from them for awhile now! I love their sales their clearances. I am a longtime customer!!!

Waste of Money. Bought a Custom Nameplate Necklace. The font execution was awful. The “i” was molded directly into letter “N,” so the name was missing an “i “ as couldn’t see it. When I reached out to BaubleBar’s customer service to get this manufacturing defect fixed, they dismissed my complaint and said it was "acceptable" under their policy. The name is wrong, and the necklace will go into the trash as not correct name. Bauble Bar is a horrible company that does not stand behind their products.

— Extremely Disappointed I am extremely disappointed with both the product and the customer service. I purchased a Knotted Evil Eye Cord Bracelet and wore it for only a few hours before leaving it on overnight. When I woke up, the bracelet had transferred PINK DYE all over my wrist AND onto my pillowcase. The stain on my bedding would not come out and my bedding was damaged. There was absolutely NO WARNING in the product description that the bracelet could bleed color or stain skin, clothing, or bedding. Had this been disclosed, I obviously would never have slept with it on or allowed it to come into contact with my bedding. What makes the situation even worse is that I contacted the company directly, explained what happened, and gave them an opportunity to address the issue. I received NO RESPONSE. A product causing damage is bad enough, but ignoring a customer after they report the problem is completely unacceptable customer service. I expected the company to at least acknowledge my complaint and attempt to resolve the situation. Instead, I was left with a bracelet I cannot trust to wear and damaged bedding. Based on my experience, I cannot recommend this product or this company. Buyers should be aware that the bracelet I received transferred dye and stained my belongings, despite there being no warning about this in the product description.