BaubleBarReviews of baublebar.com

BaubleBar customer service is the best. Quick replies and very helpful. Devin specifically was a great help with fixing an issue. Looking froward to shopping with BaubleBar again.

I've gone through THREE of their tennis bracelets. The first two were square shaped studs and the studs immediately fell out (they sent the second one free after I complained - it had been a month). When the same thing happened to the second, I tried the circular studs. This time the bracelet lasted long enough - a whole 4 months - for the entire thing to rust. See photos. It was so brown and rusted I couldn't even close the clamp.

Well meaning customer service but useless in the end. Order was returned twice because they mislabeled it. Yes got a refund but not enough

DO NOT ORDER FROM THIS COMPANY. Something is really wrong with this company. it’s unlike any other company i’ve ever purchased from. The shipping times on their website are very unclear even with typos. I emailed them to let them know that I was confused about the shipping times and I need to receive my order by a certain date weeks in the future. They told me I would not receive it in time but they would not cancel the order or expedite even if you pay extra. Nor would they change my order from custom to regular and they don’t take returns. Totally unreasonable. Dishonorable companies like this should be put out of business immediately. No wonder they have such terrible reviews! Stay away!

Horrible company, cheap product and even worse customer service. Said it would be a 3 week shipment timeframe. Three weeks rolls around and no notification the item has shipped. I reach out and they apologize for the delay, no explanation or even an option to cancel the order at this point. Product arrives and is absolutely horrible, cheap quality. For almost $100 on a necklace I’d expect better than what I can find a Claire’s. Reached out about a return and was told I was out of luck. AVOID AT ALL COSTS.

I ordered a phone case in November, which it is now late January, and I still have not received any updates. I emailed them multiple times for a refund because I spent $70 on my phone case and the only response I got was in late December saying sorry about the inconvenience and they are still working on it. On the website it states it takes 5-7 days for shipping and it has been almost THREE Months.

Ordered NFL logo charm from Baublebar as Christmas gift on 12/5 with expedited shipping. 1/9/25 five weeks later and charm has still not arrived. Customer service says charm is “custom” (?) so takes longer, apparently there was fine print on order somewhere warning me of this. So no gift for my person, not returnable, a big bummer.

I ordered a custom letter necklace. Three letter charms on a chain. I ordered at the end of November. The same day, I ordered a more involved custom ring from another jewelry company, a piece that needed to be soldered/welded/whatever with two specific names. My custom ring from the other company arrived promptly the first week of December, and is a well-made piece that's been on my finger every day since. My BaubleBar necklace still hadn't been shipped well into December, and it finally arrived on the 17th. I could not believe that the ACTUAL custom piece from the other company came so quickly, and it took BaubleBar weeks to string 3 charms onto a necklace. When I emailed them asking for a turnaround time, they reminded me it was a "custom piece". Snort. It was gobsmacking. As soon as I got it, I shipped the necklace - a Christmas gift - to my recipient, but of course, the parcel got delayed in holiday mail and my recipient didn't get to open her present until after the new year. The other reviews here indicate poor quality of some items. While I thought the gift I purchased was lovely and I would have worn a similar piece myself, I will never know how it holds up. I hope my gift doesn't tarnish or break. I also was surprised by the lack of nice presentation. The necklace arrived in a plastic ziptop bag. I was expecting a gift box or at least a little velvet drawstring bag - nope! I will never order from BaubleBar again.